Head of project management Work, Jobs in Amersham, Bkm (with Salaries)

Support & Business Analyst (12 Month FTC)
Universal Music Group —London
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Annual leave
- Employee discount
Head of Projects
Pinnacle Group —London
- £75,000 a year
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Group Head of L&D Academy
MBDA —Stevenage
- £75,000 - £90,000 a year
- Hybrid work
- English
- Travel
- Leadership
- Free parking
Head of Operations
East Berkshire Primary Care Out of Hours —Bracknell
- £65,000 - £72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
2d
Head of Procurement
Commonwealth War Graves Commission —Maidenhead
- £70,000 - £75,000 a year
- Monday to Friday
- Negotiation
- Annual leave
- Employee assistance programme
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
Business Director
St Helen's School —Northwood
- £90,000 - £100,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
8d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
2d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Head of Portfolio Management
Metropolitan Thames Valley —London
- £96,823 - £101,918 a year
- Full-time
- DevOps
- Agile
- IT
Quick apply
7d
Head of Security Operations
AWE —Reading
- £95,000 - £110,000 a year
- Full-time
- Hybrid work
- No degree
- Free parking
- Annual leave
8d
FE/HE Partnership Manager
UK School of English —Harrow
- £15 - £25 an hour
- Hybrid work
- CRM software
- Marketing
- Salesforce
Quick apply
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount
Head of Data & Evaluation
Guy's & St Thomas' Foundation —London
- £68,000 - £72,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Strategy and Programmes - North London Councils Partnership
London Borough of Camden —London
- £86,889 - £96,983 a year
- Full-time
- Leadership
- Negotiation
- Annual leave
Head of Knowledge Management
International SOS —London
- Computer Science
- Master's degree
- Bachelor's degree
Continuous Improvement Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
Quick apply
Head of fundraising and marketing CRM & Insights - 6month FTC
Sense —London
- £65,315 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Travel

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Support & Business Analyst (12 Month FTC)

Universal Music Group -
London

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Jira
CRM software
Salesforce
Business analysis
Final Cut Pro
Product development
Zendesk
Confluence
Adobe Premiere
Organisational skills
Software development
Agile
Business requirements
Communication skills
SDLC

Full job description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected].

The Role

The Support & Business Analyst is a hybrid role focused on both operational support and business analysis within Universal Publishing Music group. This is an exciting opportunity to develop knowledge across multiple websites, applications, and territories whilst contributing to the analysis, improvement, and delivery of technology solutions.

Working closely with the Senior Director – Synch & Production Music, Director of Production Music Systems, Head of CRM & Systems Integration, Product Owners, development teams, and business stakeholders, you will be involved in a full range of duties - playing a key role in strengthening communication and delivering training and support to our network of websites, tools and business stakeholders while also helping to identify business needs, gather requirements, analyse processes, and support the successful delivery of digital products and enhancements.

The role offers excellent exposure to Product Management, Agile delivery methodologies, stakeholder engagement, and business process improvement.

Key Responsibilities

Duties will include, but are not limited to:

Assist Product Owners in gathering, documenting, and refining business requirements for new features, enhancements, and system improvements
Analyse support trends, user feedback, and system usage data to identify recurring issues and recommend improvements
Collaborate with Product Owners to prioritise enhancement requests based on business value, user impact, and strategic objectives
Support change management activities including stakeholder communications, training, and rollout planning for new functionality
Create and maintain business process documentation, user stories, acceptance criteria, and training materials
Support the Product Owners with rollout and communication of IT projects and managing the triage, prioritisation, escalation and resolution of website and product issues
Provide first line support and communication to both the business and internal teams
Monitoring of application uptime and communication to the wider team and business stakeholders on live issue resolution(s)
Integration with the primary build teams and attendance in build related meetings to understand Agile development methodology and to plan for any new training and comms

Ownership of:
- The UPM suite of tools including Cue Sheet Helper, Apple Final Cut Pro and Adobe Premiere Pro
- Sitecore CMS and user guide and support for global territories including prioritisation of changes and requirements raised by super-users and communicating new functionality and translation requirements to global teams
- Support for Salescloud and Mulesoft integrations including territory training and assisting global teams with CMS enquiries. Includes requests and support for Marketing Cloud
- UPM technology communication bulletins and communication with Application Support
- Management of Zendesk instance
- Post launch requirements gathering and prioritisation for the main UPM website
- Global Security Office requests

Skills and Experience Required

You will have a strong track record proving the ability to communicate with both internal teams and business stakeholders and have a can-do attitude - enjoying working in a collaborative and fast paced environment.

Strong problem-solving skills with an interest in business analysis and product development
Understanding of Agile delivery methodologies and the software development lifecycle
Experience gathering and documenting business requirements or process improvements would be desirable
Sitecore CMS and Salesforce CRM experience
Experience with Zendesk
Confident with reporting and analysis tools
Knowledge of Jira and Confluence
Broad musical knowledge base

Key Behaviours

Exceptional oral and written communication skills with the ability to work under pressure
Self-starter with a strong initiative
Demonstrate the ability to elicit and document requirements, analyse processes, and translate needs into actionable solutions
Analytical thinker
Has a can-do attitude and enjoys working in a collaborative environment that is constantly changing and evolving
Strong attention to detail
Curious and proactive in identifying opportunities for process improvement and operational efficiency
Ability to balance operational support responsibilities with project-based work
Strong organisational skills with the ability to manage competing priorities across support and project activities

About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.

Bonus Tracks: Your Benefits

Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

Universal Music Group

Apply Now

Refine Your Search

head of project management jobs in amersham, bkm

Support & Business Analyst (12 Month FTC)

Head of Projects

Head of Estates Operations

Group Head of L&D Academy

Head of Operations

Head of Procurement

Head of Virology (ID4520)

Business Director

Head of Transport

Manager, Technical Services

Head of Portfolio Management

Head of Security Operations

FE/HE Partnership Manager

People & Culture Director, Production

Head of Record Review Team

Head of Data & Evaluation

Head of Strategy and Programmes - North London Councils Partnership

Head of Knowledge Management

Continuous Improvement Manager

Head of fundraising and marketing CRM & Insights - 6month FTC

I want to receive the latest job alerts for head of project management in amersham, bkm

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