Sales support representative Work, Jobs in Andoversford, Gls (with Salaries)

Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
6d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Sustainable Supply Chain Co-Ordinator (Graduate)
Commercial —Cheltenham
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
Quick apply
Customer Service Representative (Part Time)
Kohler —Cheltenham
- £13,900 a year
- Part-time
- CRM software
- Communication skills
- Free parking
11d
Business Development Representative
Unit 52, Shrivenham 100 Business Park —Watchfield
- £24,785 - £27,000 a year
- Full-time
- Business development
- In-person
- Free parking
Quick apply
6d
Customer Service Representative- Mira Showers
Kohler —Cheltenham
- From £26,212 a year
- Full-time
- CRM software
- Communication skills
14d
Field Sales Representative - Swindon, UK
Modern Milkman —Swindon
- £26,500 - £45,000 a year
- No weekends
- Communication skills
- Employee discount
Quick apply
Customer service executive (M/F/D)
TE Connectivity —Swindon
- Microsoft Word
- Travel
Business Development Manager
Element Materials Technology —Malvern
- Remote
- CRM software
- Business development
- Presentation skills
Sales Executive (MarTech) - remote job
CDXP Me —Kington
- Remote
- CRM software
- English
- Business development
Sales Representative - Building Services & Construction
Aggreko —Swindon
- Full-time
- CRM software
- Business development
- Employee assistance programme
Business Development Director
Catalent —Swindon
- Full-time
- CRM software
- Up to 50% travel
- English
- Free parking
- Employee assistance programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Swindon
- £3,800 a month
- Full-time
- Sales
Quick apply
Field Sales Representative - Ferrero Grocery
Field Sales Solutions —Cheltenham
- £27,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Onboarding Consultant
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
5d
Onboarding Consultant - 12 month FTC
The Openwork Partnership —Swindon
- Up to £55,000 a year
- Travel
- Mentoring
- Financial services
7d
Sales - Sales Advisor - UK
New Look —Witney
- Part-time
- Customer service
2d
Field Sales Executive
Charity Link —Swindon
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Services Executive

Robert Welch Designs
Evesham

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Free parking
Company pension
Work from home
Employee discount
Life insurance
On-site parking

Qualifications

Live chat
Sales support
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
NetSuite
Internal department liaison
Complaint handling
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Customer Services Executive

Robert Welch Designs is known for exceptional design, quality, and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Based: Evesham, Vale Business Park.

Hours: 37.5 hours per week – will include weekend working, either a Saturday or a Sunday.

Hybrid working pattern: our current in-office day is a Wednesday.

Additional office attendance will be required for training purposes, as needed.

Outline:

You will primarily champion the needs of our customers within Robert Welch. You will have excellent communication skills (written and verbal) and the ability to build strong customer relationships instantly via all channels of communication.

You will be required to maintain the delivery of a world-class customer service to our customers, ensuring speed and quality in every interaction.

You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible. We want our team members to be empowered to go above and beyond, exceeding customer expectations. From time to time, and as directed by your line manager, you will be required to support other customer service representatives within the business.

General Telephone Reception

· Call answering, handling telephone orders, and call forwarding

Daily Key Activities

Handling high volumes of end user enquiries via all channels of communication
Provide product aftercare, purchasing advice, and sales support
Resolving queries & questions for all of your allocated inboxes in both Re:Amaze and Outlook with speed and accuracy, using clear and accurate communication skills within the allotted SLA
Resolving courier issues, liaising with our courier provider GFS on behalf of customers
Respond daily to all FeeFo & Trustpilot reviews
Action Shopify Fallback emails
Action Shopify Fraud Alert emails
Action Amazon enquires within the SLA
Action Retail Mail Order & Website Refunds
Action Age Verification throughout the day
Cover live chat
Order entry, checking stock status, and taking telephone payments
Monitor ‘on hold’ status orders in NetSuite
Monitor & action RMA returns in NetSuite
Monitor Age Checked pending customers in NetSuite

Customer complaint resolution

Timely resolution of complaints & customer issues
Escalation of service product fault issues as needed

Monitoring & resolving e commerce and website issues

Improving customer journey and conversions by feeding key improvement to the e-Commerce Team

Liaising with other internal departments

Liaising with the Stock Control Team
Resolving stock issues and queries on behalf of customers
Resolving customer product issues
Escalating potential quality issues with the Manager of Quality Control
Liaising with e-Commerce Team Raise any potential issue that may impact the customer experience with the relevant department
Regular communication with Accounts & the wider Warehouse Team

You may be required to undertake additional duties across the business from time to time. There may also be occasions where you are asked to work from an alternative location, as required by business needs.

Knowledge, Skills & Experience

Candidates should have experience in a similar role
Passionate and enthusiastic about delivering world class customer service
Computer skills and knowledge, ability to grasp new processes quickly
Strong communication and influencing skills
Proactive approach to servicing customers, ability to build relationships via all channels of communication
Capable to work well under pressure
Proven experience of complaint resolution
Highly organised and accurate with a logical mindset with an excellent attention to detail

Additional Requirements

During peak times you will be asked to work additional hours to help support the additional workload. You may be required to attend occasional product training sessions. Paid overtime or, time in lieu will be given for any overtime worked during busy periods.

To Apply:

Please send your up-to-date CV and covering letter detailing your current salary to us

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

sales support representative jobs in andoversford, gls

Customer Services Executive

Business Development Manager (IT)

Sustainable Supply Chain Co-Ordinator (Graduate)

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Customer Service Representative (Part Time)

Business Development Representative

Customer Service Representative- Mira Showers

Field Sales Representative - Swindon, UK

Customer service executive (M/F/D)

Business Development Manager

Sales Executive (MarTech) - remote job

Sales Representative - Building Services & Construction

Business Development Director

Junior Commercial Advisor

Field Sales Representative - Ferrero Grocery

Onboarding Consultant

Onboarding Consultant - 12 month FTC

Sales - Sales Advisor - UK

Field Sales Executive

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