People analytics manager Work, Jobs in Appleby Magna, Lec (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
3d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Audit Stream Learning and Development - US Curriculum Lead
BDO —Birmingham
- Full-time
- Management
- Travel
- Communication skills
Projects and Continuous Improvement Manager (Europe)
Maersk —Derby
- Full-time
- Project management
- Travel
- Human resources
Internal Audit, Asset & Wealth Management Technology Audit, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Java
- Master's degree
- Employee assistance programme
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
9d
Senior Manager, Workforce Planning & Data Analytics
Avantor —Husbands Bosworth
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Organisational skills
6d
Internal Audit, Asset & Wealth Management Technology Audit, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Master's degree
- SQL
- Employee assistance programme
Freelance Social Media & Digital Communications Officer
Well for Life (working title of Derbyshire Positive Support) —Littleover
- Up to £20 an hour
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Free parking
- Work from home
Quick apply
10d
Workforce Analytics & Insights Lead
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Human resources
- Employee discount
Social Media Manager, Content Creator & Paid Ads Specialist
Oodles Wok —Leicester
- £30,000 - £34,000 a year
- Full-time
- Hospitality
- Marketing
- Social media management
Quick apply
4d
E-Commerce Executive
Elements Solutions Inc —Ashby-De-La-Zouch
- From £36,000 a year
- Microsoft Excel
- Social media management
- Organisational skills
- Free parking
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Administrative experience
- Python
Event Manager, Global Enterprise Events
Xylem —Nottingham
- Full-time
- Marketing
- Project management
- Bachelor's degree
Senior Executive Internal Audit - Risk Advisory Services
BDO —Birmingham
- Full-time
- Analysis skills
- Organisational skills
- AI
Lead Comms & Events Specialist
NEXT —Leicester
- From £44,000 a year
- Full-time
- Mentoring
- Free parking
- Employee discount
9d
Operations Manager
Amazon UK Services Ltd. —Bardon
- Full-time
- Engineering
- English
- Master's degree
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- Project management
- University
- Financial services
9d
SEO Executive/ Senior SEO Executive
Atomic —Nottingham
- Hybrid work
- Annual leave
- Flexible schedule

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people analytics manager jobs near appleby magna, lec

Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

people analytics manager jobs in appleby magna, lec

Customer Service Manager

Manager of Dedicated Implementations - EMEA

Audit Stream Learning and Development - US Curriculum Lead

Projects and Continuous Improvement Manager (Europe)

Internal Audit, Asset & Wealth Management Technology Audit, Associate, Birmingham

Senior Employer Brand Specialist

Customer Services Operations Manager

Senior Manager, Workforce Planning & Data Analytics

Internal Audit, Asset & Wealth Management Technology Audit, Vice President, Birmingham

Freelance Social Media & Digital Communications Officer

Workforce Analytics & Insights Lead

Social Media Manager, Content Creator & Paid Ads Specialist

E-Commerce Executive

Assistant Manager, Tableau Platform Administrator, IT Business Services

Event Manager, Global Enterprise Events

Senior Executive Internal Audit - Risk Advisory Services

Lead Comms & Events Specialist

Operations Manager

Senior Content Officer – SuperTechWM

SEO Executive/ Senior SEO Executive

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