Technical analyst Work, Jobs in Apsley, Hrt (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
11h
Software Quality Assurance Analyst
Eckoh —Hemel Hempstead
- From £35,000 a year
- Full-time
- Hybrid work
- SQL
- APIs
- Agile
Quick apply
6h
Technical Analyst
Absorb —London
- Full-time
- Remote
- Communication skills
- Annual leave
8d
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Data Analyst
Huel —Tring
- Hybrid work
- SQL
- Annual leave
- Work from home
2d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Data Analyst
Malaria Consortium —Bethnal Green
- £46,563 a year
- Full-time
- Computer literacy
- Data analysis skills
- English
2d
Senior Analyst, Turkey
Eurasia Group —London
- Full-time
- Hybrid work
- English
Quick apply
Software Architect – QA Analyst
Commonwealth Secretariat —London
- £69,175 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
9d
Data Analyst
Norum Advisory Partners —Milton Keynes
- £46,000 - £48,000 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
- Free parking
Quick apply
2h
Test Analyst
Emeria —Luton
- £45,000 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Employee discount
Quick apply
14d
Data Insight Specialist
Reboot Online Marketing Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Graduate Technical Analyst
eaChange —London
- £25,000 - £30,000 a year
- Microsoft Excel
- Bachelor's degree
- Communication skills
Graduate Technical Business Analyst
Acturis Ltd —London
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
EUC Analyst - Microsoft Office 365
Affinity Water —Hatfield
- £50,000 - £60,000 a year
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Annual leave
- Employee discount
Sports Betting Trading Analyst
Longshot Systems Ltd —London
- Monday to Friday
- Hybrid work
- Data analysis skills
- Machine learning
- Communication skills
- Gym membership
Quick apply
Technical Business Analyst
G MASS —London
- £70,000 - £80,000 a year
- Hybrid work
- Bachelor's degree
Quick apply
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Vulnerability Analyst
Equans —London
- Engineering
- English
- Communication skills
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
1d

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Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
11 hours ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

Appointments are subject to satisfactory right to work, reference, and medical checks.

We are anEqual Opportunities and Disability Confident Employer.

Apply Now

Refine Your Search

technical analyst jobs in apsley, hrt

Service Delivery Analyst

Software Quality Assurance Analyst

Technical Analyst

Business Systems Analyst (Cardiology PACS)

Data Analyst

Second Line Technical Support Analyst

Data Analyst

Senior Analyst, Turkey

Software Architect – QA Analyst

Data Analyst

Test Analyst

Data Insight Specialist

Graduate Technical Analyst

Graduate Technical Business Analyst

EUC Analyst - Microsoft Office 365

Sports Betting Trading Analyst

Technical Business Analyst

Senior Product Analyst

Vulnerability Analyst

IT Support Analyst (Contract)

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