Patient experience manager Work, Jobs in Ardwick, Gtm (with Salaries)

NHS Patient Services Assistant Manager
Optegra —Manchester
- £30,000 - £36,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Patient care
- Annual leave
- Employee discount
Quick apply
Approvals Administrator
Health Research Authority —Manchester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
3d
Clinic Manager
Pall Mall Medical —Manchester
- £35,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Health & wellbeing programme
- Annual leave
Quick apply
Patient and Public Involvement and Engagement Officer
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- University
- AI
10d
Lead Clinical Research Practitioner & Portfolio Co-ordinator
Manchester University NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Patient monitoring
- University
- Organisational skills
3d
PCN Manager
Warrington Innovation Network —Warrington
- From £45,000 a year
- Full-time
- Management
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
Treatment Coordinator
Invisiblebraces4u —Manchester
- £300 - £450 a day
- Sales
Quick apply
12d
Radiology Services Manager
Misr Radiology Centre UK Ltd —Manchester
- £76,000 a year
- Management
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Research Associate (NIHR Greater Manchester Patient Safety Research Collaboration)
The University of Manchester —Manchester
- £37,694 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
Senior Category Manager - FTC
Sopra Steria —Salford
- Up to £65,000 a year
- Mentoring
- Contracts
- AI
- Annual leave
Dental Practice Manager
207 Dental Care —Manchester
- £36,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
Quick apply
2d
Principal Category Manager
Sopra Steria —Manchester
- Up to £50,000 a year
- Management
- Project management
- Leadership
- Annual leave
CQC Registered Manager – Secure transport Service/ Ambulance
NEXVIA —Blackburn
- £35,000 - £55,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
CQC Registered Manager – Secure Ambulance Service / Transport
NEXVIA —Blackburn
- £31,607.67 - £55,280.11 a year
- Part-time
- Management
- Organisational skills
- Leadership
- Free parking
Quick apply
Workshop Manager
Opcare —Manchester
- Team management
- Patient care
- Mentoring
- Referral programme
Quick apply
9d
Porter
Manchester University NHS Foundation Trust —Manchester
- £25,272 a year
- Full-time
- University
- AI
3d
Service Manager - Transplant Services
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- University
- Driving
- Organisational skills
3d
Research Support Officer
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- University
- AI
3d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Research Project Manager
The Christie NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Project management
- Organisational skills
- Leadership
22h

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NHS Patient Services Assistant Manager

Optegra -
Manchester

Quick apply

Job details

Full-time
£30,000 - £36,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Microsoft Office
Assistant manager experience
Administrative experience
Patient care
IT
Leadership
Communication skills

Full job description

Optegra has an exciting new job opportunity for an experienced Assistant Manager to join our amazing and dedicated contact centre team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 3 days in the offfice and 2 day working from home, and 4 weeks of induction/training will be conducted at our Manchester office.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

We are rated as a ‘great place to work’ and here are some of our amazing benefits:

– Generous salary which is reviewed annually. This role pays up to £36,000 per annum dependent on experience

– Generous matched pension contributions

– 33 days annual leave inclusive of bank holidays

– Flexible working and SMART working schemes – because we believe in work life balance

– Funded training and development – because we believe in our people

– Celebrating your anniversaries – because we value loyalty and commitment

– Annual STAR awards

– Blue Light Card (amazing discounts online and on the high street)

– Free laser eye treatment for you and 20% discount for friends and family

– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing

– Enhanced maternity and paternity leave

– Cycle to work scheme and season ticket loan

The Role

The Assistant Manager will support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre’s administrative functions. This includes monitoring call quality, performance, and adherence to KPIs to ensure service standards are consistently met.

This role is pivotal in ensuring both administrative and clinical teams operate efficiently and effectively, supporting the delivery of high-quality patient care while maintaining a positive and responsive patient experience.

What You’ll Need

The ideal candidate will have:

Previous experience in a supervisory role within an NHS or healthcare administrative setting

Strong understanding of NHS administrative processes and patient care standards

Experience of working with NHS systems, including E-referral and Opera

A strong understanding of KPIs and proven ability in delivering ambitious targets

Strong leadership and team building abilities

An excellent telephone manner, great communication skills (by phone, written and face to face), and very high standards of customer service

Able to build and maintain exceptional relationships with colleagues and customers

Ability to deal with challenging behaviours

Excellent attention to detail

Strong IT skills, able to use all Microsoft Office applications and other systems/databases

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!

Quick apply

Refine Your Search

patient experience manager jobs in ardwick, gtm

NHS Patient Services Assistant Manager

Approvals Administrator

Clinic Manager

Patient and Public Involvement and Engagement Officer

Lead Clinical Research Practitioner & Portfolio Co-ordinator

PCN Manager

Treatment Coordinator

Radiology Services Manager

Research Associate (NIHR Greater Manchester Patient Safety Research Collaboration)

Senior Category Manager - FTC

Dental Practice Manager

Principal Category Manager

CQC Registered Manager – Secure transport Service/ Ambulance

CQC Registered Manager – Secure Ambulance Service / Transport

Workshop Manager

Porter

Service Manager - Transplant Services

Research Support Officer

Customer Care Coordinator

Research Project Manager

I want to receive the latest job alerts for patient experience manager in ardwick, gtm

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