Optegra has an exciting new job opportunity for an experienced Assistant Manager to join our amazing and dedicated contact centre team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 3 days in the offfice and 2 day working from home, and 4 weeks of induction/training will be conducted at our Manchester office.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
We are rated as a ‘great place to work’ and here are some of our amazing benefits:
– Generous salary which is reviewed annually. This role pays up to £36,000 per annum dependent on experience
– Generous matched pension contributions
– 33 days annual leave inclusive of bank holidays
– Flexible working and SMART working schemes – because we believe in work life balance
– Funded training and development – because we believe in our people
– Celebrating your anniversaries – because we value loyalty and commitment
– Annual STAR awards
– Blue Light Card (amazing discounts online and on the high street)
– Free laser eye treatment for you and 20% discount for friends and family
– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
– Enhanced maternity and paternity leave
– Cycle to work scheme and season ticket loan
The Role
The Assistant Manager will support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre’s administrative functions. This includes monitoring call quality, performance, and adherence to KPIs to ensure service standards are consistently met.
This role is pivotal in ensuring both administrative and clinical teams operate efficiently and effectively, supporting the delivery of high-quality patient care while maintaining a positive and responsive patient experience.
What You’ll Need
The ideal candidate will have:
- Previous experience in a supervisory role within an NHS or healthcare administrative setting
- Strong understanding of NHS administrative processes and patient care standards
- Experience of working with NHS systems, including E-referral and Opera
- A strong understanding of KPIs and proven ability in delivering ambitious targets
- Strong leadership and team building abilities
- An excellent telephone manner, great communication skills (by phone, written and face to face), and very high standards of customer service
- Able to build and maintain exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
- Excellent attention to detail
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
