Customer relations manager Work, Jobs in Ascot, Brk (with Salaries)

Tactical Capacity Manager
IAG Cargo —Hounslow
- Communication skills
- Employee discount
- Gym membership
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
13d
Customer Relations Manager
Aria Care —Henley on Thames
9d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Communication skills
- School
5d
Senior CRM Campaign Executive
Allwyn UK —Watford
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
10d
People & Recruitment Coordinator
FedBucks Ltd —Princes Risborough
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
6d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
Clinic Manager
Therapie Clinic —Windsor
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Sr Manager, HR Shared Services
Blue Yonder —Bracknell
- Full-time
- Management
- Analysis skills
- Project management
12d
People Manager
Odds Farm Park Ltd —High Wycombe
- £13,125 - £15,000 a year
- Part-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Store discount
Quick apply
4d
People Partner (Fixed Term)
Sandoz —Bracknell
- Full-time
- Human resources
- Agile
- Annual leave
HR Business Partner - Manufacturing & Supply Chain & Finance
Asahi UK —Woking
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply

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customer relations manager jobs near ascot, brk

Tactical Capacity Manager

IAG Cargo -
Hounslow

Apply Now

Job details

Benefits

Employee discount
Gym membership

Qualifications

Logistics
Communication skills

Full job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The Tactical Capacity Manager is responsible for the optimisation of IAG Cargo’s internal and external capacity, maximising capacity utilisation within the Integrated Planning window with an efficient cost base. The role is key to ensuring IAG Cargo has the right capacity, at the right cost, in the right place to meet Commercial and Operational requirements. Working on shift to ensure robust coverage of the network, the Tactical Capacity Manager will coordinate across various teams and manage suppliers effectively to make best use of capacity solutions that maximise freight uplift and protect customer performance.

What you’ll do

Manage the optimisation of all of IAG Cargo’s capacity in the Integrated Planning window, including that of IAG’s airline operating companies and external providers including trucking, freighter and interline capacity to drive strong operational performance, optimal utilisation and costs.
Respond to changes in booking trends or backlog position with dynamic plans to adjust capacity focus, rerouting where needed and sourcing capacity where it is required and drives contribution.
Work directly with IAG airlines to influence aircraft allocation changes that will improve Commercial and Operational performance.
Use data to provide actionable feedback to Inventory, Sales and Operations teams on capacity utilisation, using this insight to improve gateway strategies and regional flows across airline/trucking/freighter/interline capacity.
Work closely with trucking suppliers across the IAG Cargo network. Manage metrics such as on time performance, truck utilisation and operational KPIs (eg CIQ measures) as well as contractual clauses and performance to ensure SLAs are delivered for customers.
Liaise with trucking suppliers to secure ad hoc capacity where required in conjunction with the Commercial Delivery Manager to maintain service but also manage processes that ensure cost avoidance of unnecessary trucking spend where capacity not required.
Oversight of external freighter operations, ensuring alignment across Commercial and Operations teams on utilisation opportunities and coordinate communication of any disruption to planned schedules as well as feeding data to Network teams on performance.
Interface with Integrated Planning, Sales, Commercial and GHAs. Escalate supplier performance risks and capacity utilisation issues to relevant teams including innovative solutions.
Ensure internal and external capacity complies with customs frameworks in relevant countries across the IAG Cargo network.
Ensure data tracked with freighter and trucking suppliers that can be used to manage service levels and highlight efficiencies.

It's all about you

What you’ll bring to IAG Cargo:

Commercially astute with an eye for cost/performance trade-offs
Strong communicator with the ability to influence and coordinate across departments and businesses
Data-literate and capable of converting tactical data into actionable changes in internal process or contract frameworks
Comfortable working autonomously in a shift-based environment

Skills and Experience:

Experience in real-time operations, logistics coordination, or capacity management
Proven ability to manage third-party suppliers and respond to disruption
Familiarity with air cargo or transport logistics preferred
Experience in GHA and GSA management desirable but not essential

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

#IAGCARGO

Apply Now

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