Guest service agent Work, Jobs in Ascot, Eng (with Salaries)

Event Sales Executive (Maternity Cover) - FTC
Ascot Racecourse Ltd —Ascot
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Reservations Agent
Brooklands Hotel & Spa —Weybridge
- £26,700 a year
- Weekend availability
- Customer service
- Hotel
- Front desk
- Free parking
- Store discount
Quick apply
19h
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
13d
Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Full-time
- Customer service
- Hotel
- Guest services
- Free parking
- Employee stock purchase plan
Reservations Agent- Part Time
Millennium Hotel and Resorts UK —Slough
- Part-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
14d
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Hotel experience
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Security Officer
Rendall & Rittner —London
- £26,475 a year
- Full-time
- Employee assistance programme
- Employee discount
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
6d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
- Annual leave
Quick apply
Reservations and Events Agent
Valor Hospitality —Reading
- £12.85 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
12h

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Event Sales Executive (Maternity Cover) - FTC

Ascot Racecourse Ltd -
Ascot

Quick apply

Job details

Temporary | Full-time | Fixed term contract

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Cold calling
Microsoft Excel
Sales
Business coaching
Communication skills
Negotiation

Full job description

Who we are

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.

We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a global lifestyle brand, wrapped around the world-class horse racing we stage.

At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.

What we are looking for

We are seeking an Event Sales Executive Maternity Cover, based on a full-time Fixed Term Contract on site at Ascot Racecourse.

To pro-actively sell Ascot Events products and services, to existing and new customers. Focusing on the conversion of new business and development and nurturing of MICE agency accounts, in order to generate new business.

Maximising revenue opportunity via a thorough and innovative approach. Consistently delivering a best-in-class experience to all our customers.

To support the team, being a reference point for Ascot Events, leading by example and displaying a positive, engaged and motivated work ethic.

This is a full time, temporary role for 12 months from August 2026.

What youll be doing

To achieve sales targets and maximise sales through all sales channels.
To maximise revenue and profit through the implementation of a sales activity plan, by account managing MICE agents and selling to clients and key accounts. Via face-to-face meetings, calling and personal contacts. Through use of a sales platform and commercial management techniques (CRM, LinkedIn and other management tools).
Be fully responsible for the conversion of incoming enquiries allocated to you to confirmed bookings.
Ensure all incoming enquires are responded to within 4 hours of receivership, by phone call and followed by a written proposal within 24hours, or an agreed time scale with the client/agent with an overall 25% conversion rate.
To regularly engage with existing and lapsed accounts/agents and build an account development strategy to ensure retention and growth.
To research and identify new market and existing account opportunities.
Assist in preparing sales collateral and presentation materials.
Ensure the enquiry call process supports ARL delivery standard and KPIs are achieved.
To maintain accurate records on prospects through the venue management system TripleSeat.
To log all enquiries in TripleSeat and ensure all associated revenue tracking documents are up to date.
To be aware of competitor pricing, understand the dynamics of the local market and the demand generators, and the effect this has on profit.
Actively participate in local networking groups and relevant trade bodies.
Build and manage a vibrant, long-term network of relationships with individuals from multiple market segments.
In conjunction with all relevant partners ensure that the levels of Customer Service are market leading.
Be actively involved (when required) in the race day hosting and client entertaining activities.
To continuously demonstrate The Ascot Way i.e. act as a role model through the Ascot values to provide the best possible customer service where delivery is always maintained.
To undertake special duties or work outside the normal daily / weekly routine but within the overall scope of the position at the request of the Senior Management Team.
Support Racedays as applicable
Development of the role to be proactive
Supporting the Events team on an ADHOC basis.
Such other duties as the Company may, at times, reasonably require
Skills and experience you can bring

Demonstrable experience in a sales environment preferably within Events
Understanding and experience of cold calling and selling to agents, corporates, and private individuals
Competence with Microsoft packages (Word, Excel, PowerPoint) and a Customer Relations Management system
Exceptional presentation and negotiation skills
Ambitious
Ability to work under pressure and to agreed timelines
Thinks on her / his feet
Is a strong and convincing communicator

Sales Focus: Targets; is target driven and recognises the need to hit and exceed through effective selling at all levels
Task Management: Planning/organising; identifies what needs to be done to achieve objectives, prioritising key issues, organizing short term activity and planning to ensure all tasks will be achieved
Thinking Style: Decision Making; weighs up a situation in order to judge what course of action should or should not, be followed and to take a clear decision accordingly.
People Skills: Communication; listens to what others have to say and communicates ones own ideas/information in an appropriate manner to ensure all parties maintain a full and up to date understanding. Influencing; convinces others to a course of action through the application of an understanding of the politics of a situation, building a strong and assertive case and making an impact
Coaching: ability to combine both communication and influencing skills to aid in the development of others
Personal Style: Adaptability; ability to respond appropriately to changing circumstances, adapting ones plans as necessary, to ensure change is implemented effectively. Drive; a competitive drive to achieve results to the highest standard and the commitment and courage to see things through despite obstacles or setbacks
Business Focus: Customer focus; manage customer relationships (internal/external), developing a professional relationship in order to identify needs and deliver a quality service. Commercial awareness; applies own understanding of the organisation and the external environment to make sound commercial judgments and identifies ways of improving effectiveness
What you can expect from us

A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
Opportunity to make an impact in our volunteer week with a day out of the office to support local community and charity partners
End of year offices closed (extra 2 days annual leave added to your entitlement)
Time Off in Lieu (toil) for working weekend race days
Clothing and hat hire
Complimentary race day entry for friends and family
Exclusive discounts in local shops and cafes
Exclusive discounts from selected partner brands and suppliers

And lets not forget, invitations to our monthly social nights as well as annual parties and afternoon teas to celebrate our most special occasions throughout the year.

What sets us apart from the rest

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning Racing To Zero sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.

We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities.

Our Diversity and Inclusion Vision

We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

How to apply

Applications will close on Thursday 6th August 2026. We reserve the right to close this vacancy early should a suitable candidate be identified.

For assistance with your application or should you require an alternative application format, please contact [email protected]

Quick apply

Refine Your Search

guest service agent jobs in ascot, eng

Event Sales Executive (Maternity Cover) - FTC

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