Customer support & client services occupations Work, Jobs in Audenshaw, Gtm (with Salaries)

Resolution Support Officer
First Choice Homes Oldham —Oldham
- £28,580 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
10d
Contact Centre Adviser
General Medical Council —Manchester
- £27,405 a year
- No weekends
- Hybrid work
- Annual leave
- Employee assistance programme
6d
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Advisor - Energy (Manchester)
Octopus Energy Group —Manchester
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Inbound Billing Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
10d
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Service Agent
P.Louise —Stockport
- £26,000 a year
- 8 hour shift
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
4d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Customer Service Officer- Customer Experience Hub
Stockport Homes Group —Stockport
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
11d
Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Customer Service Associate
Kellanova —Salford
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Retention Associate
OrderYOYO —Manchester
- £26,500 a year
- Full-time
- Sales
- Organisational skills
- Restaurant
Quick apply
Customer Service Advisor
L&Q —Manchester
- From £26,710 a year
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
18h
Customer Service Representative
interactive investor —Manchester
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply

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Resolution Support Officer

First Choice Homes Oldham -
Oldham

Quick apply

Job details

Full-time
£28,580 a year
10 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Triage
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Improving lives in Oldham

Resolution Support Officer

Location: Oldham (Hybrid – 37 hours per week)
Contract: Permanent
Salary: £28,580

Improving lives in Oldham

First Choice Homes Oldham (FCHO) have an exciting opportunity for a Resolution Support Officer to join our Customer Resolution Team and play a key role in delivering a high-quality, customer-focused complaints and resolution service. The role involves triaging all new complaints, being the first point of contact for customer and is key to supporting our customer resolution officers to be able to provide high quality complaint responses.

This is a fast-paced and rewarding role where you’ll be at the heart of how we respond to customer concerns, ensuring issues are handled promptly, fairly and in line with regulatory requirements.

Please see the full job description at the bottom of this page.

The impact you’ll make

In this role, you’ll act as the first point of contact for customers raising concerns, ensuring every interaction is handled with empathy, professionalism and care.

You’ll use your knowledge and judgement to triage, manage and resolve issues early wherever possible, while ensuring compliance with the Housing Ombudsman Code and Tenant Satisfaction Measures (TSMs).

You will:

Act as the first point of contact for complaints, enquiries and customer concerns, ensuring accurate triage and logging
Acknowledge and respond to complaints within required timescales, making early contact to understand issues and desired outcomes
Differentiate between complaints, service requests and MP/Councillor enquiries in line with regulatory guidance
Lead on early resolution of customer issues using delegated authority and specialist knowledge
Maintain accurate and high-quality case records, ensuring all actions, contacts and outcomes are recorded
Prepare case summaries, timelines and supporting information for investigations and reviews
Communicate with customers clearly and empathetically
Monitor and manage shared inboxes, ensuring timely responses and effective coordination
Identify and escalate high-risk or safeguarding concerns in line with policy
Support compliance with the Housing Ombudsman Code, STAIRs and regulatory requirements
Work collaboratively with Customer Resolution Officers and wider teams to support case progression
Analyse themes and trends from customer feedback to support learning and service improvement
Provide advice and guidance to colleagues on complaint handling, triage and best practice

Our ideal candidate

You’ll be a customer-focused and organised individual who thrives in a fast-paced environment and is passionate about delivering excellent service.

You’ll be confident handling sensitive or complex situations, with strong attention to detail and the ability to balance empathy with professionalism.

You will have:

Experience working in a customer service, complaints, or administrative environment
Experience managing multiple priorities in a busy, customer-facing role
Strong communication skills
Excellent organisational skills and attention to detail
Confidence working with IT systems, including Microsoft Office and case management tools
The ability to work empathetically with customers in challenging or emotive situations
Strong teamwork and collaboration skills
The ability to make informed decisions within delegated authority

Desirable:

Knowledge of the Housing Ombudsman Code and Tenant Satisfaction Measures (TSMs)
Experience in social housing or regulated environments
Experience using systems such as Northgate or similar CRM platforms
Experience analysing data or trends to support service improvement

Why join FCHO?

First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and are proud to make a real difference in our communities.

Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive and creating a great place to work. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.

What’s in it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:

37-hour working week with hybrid working options
30 days annual leave plus bank holidays
Option to purchase additional annual leave
Defined contribution pension scheme with up to 10% employer contribution
Private health insurance and healthcare cash plan
Employee Assistance Programme (24/7 support)
24/7 GP access through Doctorline
Discounts, wellbeing tools and gym membership
Professional subscriptions paid (where required)
Enhanced family-friendly policies
On-site wellbeing room and café
Long service awards

Interested?

Please submit your application before 10:00am on 31st July 2026.

Interview dates to be confirmed.

Please note, we reserve the right to close this vacancy early should we receive a high volume of applications.

We are committed to building an organisation that represents a variety of backgrounds, perspectives, skills and are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.

Quick apply

Refine Your Search

customer support & client services occupations jobs in audenshaw, gtm

Resolution Support Officer

Contact Centre Adviser

Customer Experience Representative

Customer Service Advisor - Energy (Manchester)

Inbound Billing Advisor

Senior Customer Resolution Officer

Change of Tenancy Advisor

Quality Checker

Lead Customer Relationship Manager

Telesales Team Manager - Customer Loyalty

Customer Service Agent

Customer Care Coordinator

Contact Centre Team Leader

Customer Service Officer- Customer Experience Hub

Quality & Customer Care Advisor

Customer Service Associate

Retention Associate

Customer Service Advisor

Customer Service Representative

Guest Service Manager

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