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National Account Manager

HSL Compliance Limited -
Ross-on-Wye

Quick apply

Job details

Permanent
£42,500 - £45,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

CRM software
Driving Licence
Account-based growth strategy development
Client engagement
Stakeholder liaison
Internal department liaison
B2B
Relationship management
Account management

Full job description

National Account Manager – HSL Plexus

£42,500–£45,000 per annum

Hybrid / Field-Based – National Travel Required

Company Car + Annual Company Performance Bonus

Join HSL Compliance

HSL Compliance is looking for a commercially focused and customer-driven National Account Manager to support the continued growth of HSL Plexus.

This is an exciting opportunity to take ownership of existing customer accounts, strengthen long-term relationships and identify opportunities to expand the use of Plexus technology across customer sites, buildings and regions.

You will work closely with customers, HSL Compliance Account Managers, Regional Directors and colleagues across the wider group to demonstrate how Plexus technology can improve compliance, reduce operational resource, strengthen reporting and support effective risk management.

What You’ll Be Doing

Managing and developing the existing HSL Plexus customer portfolio
Acting as the main commercial contact for customer development and account growth
Building strong relationships with senior customer stakeholders, operational teams, compliance teams, estates teams and procurement contacts
Conducting regular customer review meetings to discuss system performance, customer satisfaction and future opportunities
Identifying opportunities to expand Plexus technology across additional sites, buildings, monitoring points, divisions and regions
Supporting customers in progressing from initial installations or pilot schemes to wider rollouts
Creating structured account plans for key customers, including stakeholder maps, growth opportunities, risks and next steps
Working alongside HSL Compliance Account Managers, Regional Directors and group companies to identify suitable Plexus opportunities
Attending customer meetings to explain the Plexus solution and demonstrate its commercial, operational and compliance benefits
Coordinating with technical, operational, customer support and compliance teams to ensure customer requirements are managed effectively
Maintaining accurate CRM records, account plans, customer activity, pipeline information and growth forecasts
Identifying opportunities for customer case studies, testimonials and reference sites
Travelling nationally to attend customer and internal stakeholder meetings

What We’re Looking For

Experience managing and developing existing B2B customer accounts
A proven ability to identify account growth, upselling, cross-selling or wider rollout opportunities
Experience within a technical, compliance, water hygiene, facilities management, SaaS, IoT or service-led environment would be advantageous
Strong commercial awareness and a customer-focused approach
Confidence building relationships with operational and senior-level stakeholders
The ability to explain technical solutions clearly and practically
Experience conducting customer reviews and creating structured account plans
Strong organisation, planning and CRM management skills
A proactive, professional and self-motivated approach
The ability to work effectively across multiple internal teams
Flexibility to travel throughout the UK
A full UK driving licence

Why Work for HSL?

Competitive salary of £42,500–£45,000 per annum
Company car
Annual company performance bonus
Hybrid and field-based working
Full training and clear career development pathways
22+ days annual leave plus bank holidays
Company pension scheme and sick pay scheme
Free eye test every two years
Access to Kinhub for wellbeing and financial support
Discounts with hundreds of retailers through Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

HSL Plexus provides innovative monitoring technology that helps customers improve visibility, strengthen compliance evidence, identify risks earlier and make more effective use of operational resources.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.

Ready to Apply?

If you are an experienced account management professional who enjoys building customer relationships, identifying growth opportunities and working with innovative technology, we would love to hear from you.

Apply online today with your latest CV.

Quick apply

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