Delivery manager Work, Jobs in Austin Friars (with Salaries)

Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Management
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- PMP
- Team management
- Agile
Contract Agile Delivery Manager
Codurance —London
- £550 - £600 a day
- Hybrid work
- Team management
- Mentoring
- Agile
Quick apply
5d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Computer literacy
- Team management
- Budgeting
- Annual leave
- Employee discount
Quick apply
Senior Delivery Manager
Waracle —London
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Delivery Manager
Hawk-Eye Innovations (HEI) —London
- £34,000 - £48,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
13d
Service Delivery Manager
Ingeus —London
- £40,950 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Supervising experience
- Continuous improvement
Quick apply
2d
Delivery Manager
The Football Foundation —London
- £40,000 - £46,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Annual leave
Programme Delivery Manager
Tes Global —London
- £40,000 - £45,000 a year
- Part-time
- Doctoral degree
- Master's degree
- Education
- Annual leave
- Employee assistance programme
Quick apply
1d
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Organisational skills
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Delivery Manager
Digi2al Limited —London
- Full-time
- Hybrid work
Quick apply
1d
Delivery Manager
NewsUK —London
- Hybrid work
- Employee assistance programme
- Employee discount
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
Head of Delivery
Olive Jar Digital —London
- Up to £90,000 a year
- Full-time
- Hybrid work
- Team management
- Agile
- In-person
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
2d
B2B Delivery Manager
Laundryheap —London
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Delivery Manager
Trayport —London
- Full-time
- Master's degree
- Continuous improvement
- Agile

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Service Delivery Manager

Ekco -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Customer interaction
Account management
Communication skills

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer.
Accountable for the overall service & contractual KPI deliverables of assigned accounts.
Work with the aligned commercial account Manager and sales support to recognise new opportunities.
Engage account stakeholders to ensure that scope of the service and deliverables are fully understood.
Ensure ITIL framework is followed
Responsible for ensuring CSATs are completed monthly.
Work alongside projects team to ensure new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place.
Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes.
Ensure that all required documentation is updated as required and stored in the correct location.
Responsible for management of continual improvement plans across aligned accounts.
Responsible for ensuring service reporting is completed and presented to the customer according to contractual agreements.
Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners).

What you’ll bring to the role:

Proven experience in a service delivery or similar managerial role within the IT industry, preferably with Managed Service Provider (MSP) experience, demonstrating proficiency in overseeing service delivery processes and optimizing client outcomes
In-depth understanding of the IT Channel, including knowledge of the Reseller & End User relationship dynamics.
Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, and stakeholders across all organizational levels.
A customer-centric mindset, dedicated to delivering exceptional service and ensuring client satisfaction. The candidate should demonstrate the ability to anticipate and address customer needs and concerns proactively.
A successful track record in a Customer Service environment, showcasing the ability to manage customer accounts and meet service level agreements effectively.
Strong understanding of account management principles, including the ability to develop and maintain productive client relationships while driving business growth and retention.
ITIL Certification
Experience delivery of customer services to Client requirements and satisfaction, Service Level Agreements.
Be able to perform contractual analysis, management and change according to ITIL.
Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided.
Excellent delegation skills, negotiation skills and strong people management skills.

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

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