Information technology manager Work, Jobs in Aylesbury, Bkm (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Sr Manager, Digital Workplace Support UK
Cytiva —Little Chalfont
- Full-time
- Continuous improvement
- Leadership
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Bachelor's degree
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
8d
Orchard IT Business Platforms Manager
Kyowa Kirin International plc —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- IT
Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
2d
IT Change Analyst
Sysco —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- English
- Continuous improvement
- Employee discount
21h
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services
IT Business Partner
DHL Supply Chain —Milton Keynes
- Communication skills
- Annual leave
10d
Inventory and Field Services Manager
Opious Ltd —Bovingdon
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
1d
Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place
A01 Santander UK plc —Milton Keynes
- £56,000 - £84,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Analysis skills
3d
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- Annual leave
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
4d
Technology Change Coordinator (12 month FTC)
Allwyn UK —Watford
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT PMO Lead
Wickes —Watford
- Full-time
- Hybrid work
- Contracts
- Agile
- Employee assistance programme
- Employee discount
IT Product Manager
Frossell Recruitment —Milton Keynes
- £51,111 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Orchard IT Business Platforms Manager
Kyowa Kirin International —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- IT
Quick apply

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Charity and third-sector experience
IT team management
Incident queue management
Ticket management
Microsoft Office Suite
Continuous improvement
Ticket management systems
Mobile device management
Customer support
Information technology team management
Communication skills
Intune
Mobile devices

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

information technology manager jobs in aylesbury, bkm

IT Helpdesk Team Lead

IT Project Manager

Senior Director, Information Technology EMEA

Sr Manager, Digital Workplace Support UK

EUC & Desktop Support Manager

IT Project Manager

Technical Support Manager

Orchard IT Business Platforms Manager

Service Desk Team Leader

IT Change Analyst

Technical Operations Manager

IT Business Partner

Inventory and Field Services Manager

Incident Manager | S-3 | Chief Information & Resilience Office | Unity Place

Junior Service Manager - Service Operations

Service Desk Supervisor

Technology Change Coordinator (12 month FTC)

IT PMO Lead

IT Product Manager

Orchard IT Business Platforms Manager

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