Operational excellence team leader Work, Jobs in Bagshot, Sry (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Lead, Operational Excellence & Transformation Manager (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
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- Life insurance
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Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
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Operations and Logistics Manager
A.L.O.B Ltd —Send
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Thermo Fisher Scientific —Horsham
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7d
Academy Operations Team Leader
Riverside Consultancy —Epsom
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5d
Sales Operations Team Leader
TD Synnex —Basingstoke
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Data Operations Team Leader
Profitero —Wokingham
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Manager, Process Excellence (People Operations & HR Transformation)
UL Solutions —Basingstoke
- Oracle
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Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
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Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
BRE Academy Operations Team Lead
BRE Group (Building Research Establishment) —Watford
- £40,000 - £43,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
3d
Manager, Support Operations
Infor —Farnborough
- Management
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Field Operational Trainer
Lanes Group —Slough
- £45,000 a year
- Full-time
- Maintenance
- Travel
- Communication skills
Quick apply
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
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Quick apply
National Contract Manager
Atlas Workplace Services —Guildford
- £63,000 - £65,000 a year
- Travel
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9d
Practice Manager
Virginia Water - Langleys Dental Care —Virginia Water
- From £36,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
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Store Manager - Guildford
Hush —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
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Quick apply
Nursery Regional Operations Manager
Storal —Basingstoke
- Up to £50,000 a year
- Full-time
- Employee discount
- Sick pay
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Team Manager - Integrated Assessment Service
Reading Borough Council —Reading
- £61,195 - £67,399 a year
- Full-time
- Hybrid work
- Management
- Leadership
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2d

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Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

operational excellence team leader jobs in bagshot, sry

Client Administrator UK (On Call, Full-Time)

Lead, Operational Excellence & Transformation Manager (12 Month FTC)

Centre Manager - Primrose Lodge

Operations and Logistics Manager

Senior Manager, Operational Excellence (PPI)

Academy Operations Team Leader

Sales Operations Team Leader

Data Operations Team Leader

Manager, Process Excellence (People Operations & HR Transformation)

Head of Hospitality

Customer Operational Delivery Manager

BRE Academy Operations Team Lead

Manager, Support Operations

Field Operational Trainer

Director of Key Accounts

National Contract Manager

Practice Manager

Store Manager - Guildford

Nursery Regional Operations Manager

Team Manager - Integrated Assessment Service

I want to receive the latest job alerts for operational excellence team leader in bagshot, sry

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