Support associate Work, Jobs in Baldock, Hrt (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
Quick apply
Loss Prevention Officer
TK Maxx —Stevenage
- Full-time
- Conflict management
- Employee assistance programme
- Employee discount
13d
Team Member
NEXT —Biggleswade
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Wedding & Events Coordinator
Restaurant Associates —Stevenage
- Up to £28,000 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
9d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Dunstable
- Full-time
- English
- Analysis skills
- Business
13d
Graduate Product, Data and Customer Success Associate
Care Banking —Cambridge
- £25,500 - £28,000 a year
- Full-time
- Data analysis skills
- IT
- In-person
Quick apply
9d
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Cambridge
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Collections and Participation (Digital) (Fixed Term)
University of Cambridge —Cambridge
- £37,694 - £46,049 a year
- Weekend availability
- Research
- University
- Budgeting
1h
Global Trips Associate (Secondment)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Organisational skills
- Communication skills
12d
Commercial Associate- 12 Month Fixed Term Contracy
DLRC —Letchworth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
4h
Sample Dispatch Logistics Technician
Avantor —Stevenage
- Full-time
- Laboratory experience
- Continuous improvement
- Warehouse experience
- Annual leave
Brand Representative - Grand Arcade, Hollister
Hollister —Cambridge
- £12 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Ecologist, Brighton, East Sussex
CSA environmental —Baldock
- Weekend availability
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
Research Associate (Fixed Term)
University of Cambridge —Cambridge
- £37,694 - £46,049 a year
- Doctoral degree
14d
Pharmacovigilance Associate
Cycle Pharmaceuticals —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Gym membership
- Flexible schedule
12d
Sample Dispatch Technician (STV)
Avantor —Stevenage
- Full-time
- Continuous improvement
- Quality control
- Computer skills
8d
Retail Associate
TK Maxx —St Albans
- Part-time
- Customer service
- No experience needed
- Employee discount
2d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

support associate jobs in baldock, hrt

1st Line Service Desk Analyst (Days)

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Loss Prevention Officer

Team Member

Wedding & Events Coordinator

Operations & Logistics Internship, Amazon Logistics

Graduate Product, Data and Customer Success Associate

PLOS Medicine Associate Editor- 12 Month FTC

Collections and Participation (Digital) (Fixed Term)

Global Trips Associate (Secondment)

Commercial Associate- 12 Month Fixed Term Contracy

Sample Dispatch Logistics Technician

Brand Representative - Grand Arcade, Hollister

Ecologist, Brighton, East Sussex

2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

Research Associate (Fixed Term)

Pharmacovigilance Associate

Sample Dispatch Technician (STV)

Retail Associate

I want to receive the latest job alerts for support associate in baldock, hrt

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