Workforce manager Work, Jobs in Baldock, Hrt (with Salaries)

Workforce Management Manager
Affinity Water —Hatfield
- From £55,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
11d
GCP Communications Manager
Cambridgeshire County Council —Cambridge
- £46,956 - £50,157 a year
- Hybrid work
- Annual leave
- Employee discount
9d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Operations Manager
BaxterStorey UK —Saffron Walden
- £60,000 - £65,000 a year
- Full-time
- Hospitality
- Customer service
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
Senior People and Culture Manager
Raspberry Pi Foundation —Cambridge
- £60,000 - £66,000 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
Quick apply
Responsible Individual
Hatfield home and care —Watford
- From £500 a day
- Part-time
- Hybrid work
- Childcare
- Management
- In-person
Quick apply
12d
Assistant Manager - Hitchin
Brainkind —Hitchin
- Up to £38,000 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
Asbestos Manager (12m FTC)
SettleParadigm —Letchworth
- £71,708 a year
- Full-time
- Continuous improvement
- Communication skills
- Free parking
Quick apply
11d
Paramedic Clinical Team Manager
Medical Emergency Solutions —Luton
- £48,000 - £53,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Professional Standards Department Appropriate Authority - Cambs
Bedfordshire Police —Tempsford
- £48,309 a year
- Part-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Project Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Work from home
5d
Economic Policy Project Manager
Cambridgeshire County Council —Cambourne
- £46,956 - £50,157 a year
- Remote
- Management
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Hire Manager
Selwood Limited —Bedford
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Quality Manager
Leonardo UK Ltd —Luton
- £69,000 - £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Flexible schedule
Assessor
St Elizabeth's Centre —Much Hadham
- £34,787.29 - £36,672.73 a year
- Full-time
- Childcare
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Site Manager
Keepmoat Homes —Cambridge
- Full-time
- Employee assistance programme
- Employee discount
Publishing / Assistant / Development Editors
Royal Society of Chemistry —Cambridge
- £35,318 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Travel
- Annual leave
6d
Head of Strategic Procurement
Luton Borough Council —Luton
- £69,563 - £77,056 a year
- Remote
- Relocation assistance
- Annual leave
Identity & Access Administrator
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Microsoft Access
- Annual leave
- Work from home
10d

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Workforce Management Manager

Affinity Water -
Hatfield

Apply Now

Job details

From £55,000 a year
11 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Analysis skills
IVR
Continuous improvement
Leadership
Communication skills

Full job description

Affinity Water are looking for an experienced Workforce Management Manager to lead workforce planning, forecasting, resource optimisation, and contact centre technology across our Customer Experience function.

This is a key leadership role where you'll ensure we have the right people, processes, and technology in place to deliver exceptional customer service while driving efficiency and performance across a multi-channel operation.

What You'll Be Doing

As Workforce Management Manager, you'll lead the end-to-end workforce management function supporting approximately 250 frontline advisors and operational teams. You'll be responsible for forecasting customer demand, developing resourcing strategies, optimising schedules and real time performance, and owning our real time contact and telephony platform.

Key responsibilities include:

Leading workforce forecasting and planning across short, medium, and long-term horizons.
Developing resource strategies aligned to business objectives, budgets, and customer demand.
Managing scheduling, capacity planning, and real-time operational performance.
Overseeing customer contact flows across voice, digital, self-service, and back-office channels.
Owning and leading the optimisation of workforce management systems, telephony platforms, IVR, contact centre technology, and digital channels.
Producing insightful reporting and analytics to support data-driven decision making.
Driving continuous improvement, automation, and operational efficiency initiatives.
Managing and developing a high-performing team across workforce planning, real-time analytics, and contact centre technologies.
Building strong relationships with operational leaders, HR, Finance, Technology teams, and external suppliers.

What We're Looking For

We're seeking a commercially aware and analytical leader who can translate complex data into practical operational solutions.

You'll bring:

Proven experience in workforce management, resource planning, forecasting, or operational planning within a contact centre or customer operations environment.
Owning or leading on telephony platforms
Strong experience managing workforce management systems such as Verint, NICE, Calabrio, or similar platforms.
Expertise in forecasting, capacity planning, scheduling, and workforce optimisation.
Excellent analytical skills with the ability to interpret large and complex data sets.
Strong stakeholder management and influencing skills.
Experience leading and developing specialist planning, analytics, or operational support teams.
A proactive and solution-focused approach with a passion for continuous improvement.
Excellent communication and presentation skills.

We'd be happy to provide the full job description if you'd like more information before applying. Please contact Kerry Porter at [email protected], and she'll be happy to send it to you.

Application closes - Friday 31st July

Benefits:

Salary from £55,000 dependant on skills and experience
Stand By Rotation: 1 in 7
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

workforce manager jobs in baldock, hrt

Workforce Management Manager

GCP Communications Manager

Digital Manager

Operations Manager

Senior People and Culture Manager

Responsible Individual

Assistant Manager - Hitchin

Asbestos Manager (12m FTC)

Paramedic Clinical Team Manager

Manager, Technical Services

Professional Standards Department Appropriate Authority - Cambs

Project Manager

Economic Policy Project Manager

Hire Manager

Quality Manager

Assessor

Site Manager

Publishing / Assistant / Development Editors

Head of Strategic Procurement

Identity & Access Administrator

I want to receive the latest job alerts for workforce manager in baldock, hrt

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