Back of house manager Work, Jobs in Balham, Gtl (with Salaries)

Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Team management
- Mentoring
Quick apply
Sales Advisor
FlooringSuperstore.com —Croydon
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
8d
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
19h
Studio Coordinator
Heaps + Stacks —Wandsworth
- £29,000 - £31,000 a year
- Full-time
- Research
- Databases
- Organisational skills
- Annual leave
- Flexitime
Quick apply
Service Colleague (Express)
ASDA —London
- £13.10 - £14.35 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Facilities & Maintenance Manager
Rosslyn Coffee —London
- £42,000 - £48,000 a year
- Full-time
- Hospitality
- Travel
- Café
- Employee assistance programme
- Employee discount
Quick apply
Café Manager
Substation Brixton —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Free parking
- Employee discount
Quick apply
Procurement Officer
Praxis Real Estate Management Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Churn Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- AI
- Analytics
- Annual leave
- Gym membership
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Event Operations Manager - Bars
Columbia Events —London
- £37,500 a year
- Weekend availability
- Bar
- In-person
Quick apply
9d
Head of Front of House
Baily Garner —London
- £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
7d
Music Central Assistant
WME Group —London
- Full-time
- Research
- Microsoft Office
- Communication skills
8d
Zara Battersea Deputy Operations Manager Front of House
INDITEX —London
- Full-time
- Customer service
- Organisational skills
- Computer skills
Quick apply
Museum Visitor Experience Assistant x2
Watford Borough Council —Watford
- £31,594 - £33,657 a year
- Part-time
8d
Story Development & Editorial Manager (Licensed IP) - (FTC)
Moonbug Entertainment —London
- Communication skills
Quick apply
Estates Manager (Building Manager)
Praxis Real Estate Management Ltd —Borehamwood
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
7d
Demised Facilities Manager - Finsbury Circus House, London
Savills Management Resources —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Supervising experience
12d
Seasonal Stockroom Assistant
The White Company —London
- Seasonal
- Communication skills
- Employee discount
5d

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Massimo Dutti Operations Manager- Regent Street

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Succession planning
Operations management
Mentoring junior staff
Payroll administration
Employee relations
Payroll management
Retail team management
Analysis skills
Team management
Store management
Staff training
Mentoring
Operational strategy development
Management reporting
Customer support
Professional development mentoring
Customer interaction
Site housekeeping
Training & development
Stock replenishment
Loss prevention
Retail management
Cash handling
Leadership
Data analysis within retail industry
Analytics
Rota coordination

Full job description

OPERATIONS MANAGER

Full-Time Position
Reports to: General Manager

About the Role

At Massimo Dutti, operational excellence is essential to delivering a refined and seamless customer experience.

As Operational Manager, you will lead and organise all operational processes in store, ensuring efficiency, compliance and performance across both front and back of house. You will use data and operational KPIs to improve productivity, control costs and maintain premium standards.

This is a strategic and hands-on leadership role in a fast-paced retail environment. You will work closely with the Store Director to ensure operational stability, strong governance and team development.

What You’ll Be Doing

Store Operations

Organise store operations based on KPIs to optimise performance
Analyse operational reports (replenishment ranking, returns, transfers, productivity) and implement improvement plans
Oversee deliveries and ensure productivity targets are achieved
Ensure timely and effective replenishment across all departments
Maintain healthy stock levels through structured returns and transfers
Monitor front and back of house efficiency and propose improvements
Manage and maintain store electronic devices and troubleshoot when required
Oversee online order processes and daily operational deadlines

Security & Compliance

Support the Store Director in minimising stock loss through strong security procedures
Ensure all cash desk operations (refunds, exchanges, transfers, RFID processes) follow company standards
Monitor and report cash discrepancies
Oversee banking procedures and follow up on incidents
Ensure funds management and documentation are completed correctly
Train cashiers and managers in operational standards

HR & Commercial Processes

Manage the operations team hours budget responsibly
Design effective schedules aligned with business needs and work-life balance guidelines
Monitor sales productivity and take corrective actions when required
Oversee payroll processes and ensure deadlines are met
Ensure employee relations processes follow company policy
Reinforce HR policies and the Code of Conduct
Promote consistent application of the company return policy

Training & Development

Identify team members with development potential
Build and support succession planning within operations
Conduct performance reviews and development plans
Ensure team training for new projects and operational updates

Customer Experience

Ensure operational excellence supports high customer satisfaction
Support the team with product knowledge and service standards
Resolve customer concerns professionally, including refund-related queries

Health, Safety & Sustainability

Maintain high housekeeping and safety standards
Ensure compliance with Health & Safety policies
Promote safe working practices
Act as an ambassador for sustainability initiatives

Experience

For External Candidates:

Proven experience managing retail operations in a fast-paced environment
Strong experience leading and developing teams
Experience analysing KPIs and driving operational performance

For Internal Candidates:

Strong performance record and understanding of brand standards
Demonstrated leadership capability
Operational knowledge and commercial awareness

Skills and Attitude

To succeed in this role, you will demonstrate:

Structured and analytical thinking
Strong leadership and mentoring ability
Strategic planning and forward-thinking mindset
Excellent organisation and delegation skills
Confidence making decisions based on data
Emotional intelligence and professional communication
Problem-solving mindset with initiative
Reliability and strong sense of accountability
Strong numerical and analytical skills
Ambition to grow within a premium retail environment

Please Note

This role requires flexibility, including evenings and weekends. Responsibilities may evolve according to business needs.

We are an equal opportunity employer and welcome applications from all backgrounds and experiences.

INDINDITEXSM

Quick apply

Refine Your Search

back of house manager jobs in balham, gtl

Massimo Dutti Operations Manager- Regent Street

Sales Advisor

Customer Experience Manager

Studio Coordinator

Service Colleague (Express)

Facilities & Maintenance Manager

Café Manager

Procurement Officer

Churn Specialist | DTC E-commerce | 100% Remote EU

Manor Operations Manager

Event Operations Manager - Bars

Head of Front of House

EHCP Coordinator

Music Central Assistant

Zara Battersea Deputy Operations Manager Front of House

Museum Visitor Experience Assistant x2

Story Development & Editorial Manager (Licensed IP) - (FTC)

Estates Manager (Building Manager)

Demised Facilities Manager - Finsbury Circus House, London

Seasonal Stockroom Assistant

I want to receive the latest job alerts for back of house manager in balham, gtl

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