Customer Experience Manager
Sainsbury's —Ballymena
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
10d
Sales Manager
NEXT —Ballymena
- From £14,336 a year
- Part-time
- Customer service
- Retail management
- Employee discount
Short-term Temporary Team Member
NEXT —Newtownabbey
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
9d
Sales Assistant - Click & Collect
Dunelm —Coleraine
- £8.00 - £12.71 an hour
- Heavy lifting
Sales Associate
NEXT —Belfast
- £10.85 - £12.71 an hour
- 8 hour shift
- Customer service
13d
Sales Advisor - Donegall Place (Fully Flexible)
Skechers UK —Belfast
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
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Development Executive
Gallagher —Belfast
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
Kitchen Porter
The Terrace Hotel —Magherafelt
- Up to £12.71 an hour
- Part-time
- Cooking
- In-person
- Restaurant experience
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1d
Back of House Nandoca
Nandos —Antrim
- £12.71 an hour
- Full-time
- No experience needed
- Cleaning
- School
- Employee discount
- Referral programme
5d
Front of House Nandoca
Nandos —Newtownabbey
- £12.71 an hour
- Full-time
- Serving
- Customer service
- No experience needed
- Employee discount
- Referral programme
Customer Services Administrator
Exertis —Belfast
- Microsoft Word
- ERP systems
- English
1d
Assistant Manager
Caffe Nero Belfast Queens Student Union —Belfast
- £12.91 - £13.06 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme
6d
Back of House Support Team Member
Belfast Distillery Company —Belfast
- £12.71 an hour
- Weekend availability
- Hospitality
- Cooking
- In-person
- Free parking
Quick apply
10d
F&B Assistant
The Bedford Hotel Belfast —Belfast
- Part-time
- Bar
- Customer service
- Hotel
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4d
Kitchen Porter
Titanic Hotel Belfast —Belfast
- Up to £13.35 an hour
- Part-time
- Hospitality
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- Cleaning
- Annual leave
- Employee discount
Quick apply
Shift Leader
Caffe Nero Belfast City Airport Landside —Belfast
- £12.76 - £12.91 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
- Free parking
- Employee discount
5d
Food and Beverage Assistant
The Malone Hotel —Belfast
- £11.65 - £12.71 an hour
- Full-time
- Serving
- Bar
- Customer service
- Free parking
- Annual leave
Quick apply
Shift Leader
Caffe Nero Belfast Botanic —Belfast
- £12.76 - £12.91 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme
3d
cleaner
Nandos —Belfast
- £12.71 an hour
- Part-time
- No experience needed
- Restaurant
- School
- Employee discount
- Referral programme
1d
Kitchen Porter
Hilton Belfast —Belfast
- Full-time
- Cleaning
- Restaurant
- Employee discount
- Flexible schedule
Quick apply
12d

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Customer Experience Manager

Sainsbury's -
Ballymena

Apply Now

Job details

Permanent
From £32,700 a year
10 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

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