It support Work, Jobs in Ballymena (with Salaries)

IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
ICT Technician 1
Education Authority —Antrim
- £13.63 - £14.29 an hour
- Part-time
- Microsoft Word
- Computer literacy
- Organisational skills
10d
Technical Support Engineer
Pinnacle Response Ltd —Belfast
- Full-time
- Engineering
- AWS
- Bachelor's degree
Quick apply
8d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
IT Support Technician - Level 2 (Belfast or Derry/Londonderry)
FinTrU —Belfast
- Full-time
- Computer Science
- Databases
- Analysis skills
4d
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
9d
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- £700 - £800 a day
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
8d
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Global Financial Crimes Specialist â€“ IT SPOC
Bank of America —Belfast
- Full-time
- Computer networking
- Organisational skills
- Communication skills
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Application Support Analyst
BizTech Software Ltd —Belfast
- From £13.20 an hour
- Weekend availability
- English
- SQL
- In-person
- Health & wellbeing programme
- Flexible schedule
Quick apply
10d
First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Employee discount
- Bereavement leave
Quick apply
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Senior IT Support Engineer
KX —Belfast
- Full-time
- Hybrid work
- Writing skills
- Windows
- Microsoft Office
- Employee assistance programme
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
8d

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it support jobs near ballymena

IT Helpdesk Analyst Tier 1

Wellington IT -
Belfast

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Flexible schedule

Qualifications

Microsoft Word
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
SQL querying
Microsoft Office Suite
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Banking
Help desk

Full job description

Job Summary:

In a nutshell – you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries.

Job Description :

Role Location:

Belfast or Dublin

Who we are…

At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.

Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company’s within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that’s all about continuous improvement.

Your Mission

To work as a member of our IT Helpdesk, serving as the initial point of contact for customer queries or issues via phone, email, or web, and providing effective troubleshooting and resolution support.

Key Responsibilities (Including, but not limited to):

Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources

Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation

Identifying potential problems (via information gathering, ticket trends, etc.) and communicating information to Helpdesk Manager in a timely manner

Communicating with Customers in a clear, positive and professional manner

On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable

Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs

Performing any other reasonable duties as required by Management

Skills & Experience

Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution

Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.

Proven Customer Support/Service experience or experience as a Client Service Representative

Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of situations

Excellent written and verbal communication skills

Ability to multi-task, prioritise, and manage time effectively

Familiarity with Microsoft Suite of Applications (Word , Excel etc.)

Experience of diagnosing and solving problems

Currently holds independent right to work in Ireland and/or UK

Knowledge of our experience with the Credit Union market

Good understanding of retail banking IT systems infrastructure

Experience in retail banking/credit union operations

Experience in the use of SQL

Familiarity with Oracle forms would be an advantage

Basic coding in Linux or command prompt would be beneficial

Competencies

Integrity

Energy & Drive

Initiative

Domain Expertise

Resilience

Execution

Customer Centric

Team Building

Wellington IT Culture & Values

Commitment – We are committed to the success of our colleagues and customers

Teamwork - We do amazing things when we work as a team

Respect - We value and seek everyone’s contribution

Honesty - We are open and honest in everything we do

Positivity - We embrace and inspire positivity in each other

Leadership - We lead by example with our words, our actions and results

What We Offer

Competitive base salary

Bonus Scheme

Annual leave (36 days incl your birthday off)

Training & Development (Internal & External)

Market leading workplace pension Schemes

Private Healthcare Scheme - AXA, UK & Laya ROI

Enhanced maternity leave

Hybrid Working

Flexible start / finish times

Family related benefits

Wellington IT is an Equal Opportunities Employer

Worker Type:

Regular

We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process

Apply Now

Refine Your Search

it support jobs in ballymena

IT Helpdesk Analyst Tier 1

ICT Technician 1

Technical Support Engineer

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Telematics Support Advisor

IT Support Technician - Level 2 (Belfast or Derry/Londonderry)

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Technical Support Engineer

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

IT Technical Support Specialist

Technical Support Engineer II

Global Financial Crimes Specialist â€“ IT SPOC

Options Graduate & Placement Programme

Managed IT Services Field Engineer

Application Support Analyst

First Line Customer Support

Support Analyst

Senior IT Support Engineer

2nd Line Support Consultant

Support Analyst - IS Business Services

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