Optical Work, Jobs in Bangor, Gwn (with Salaries)

Optical Assistant- Pre Test Services
Specsavers Bangor North Wales —Bangor
- £12.91 an hour
- Part-time
- Computer literacy
- Cleaning
- Computer skills
- Store discount
- Employee discount
Quick apply
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Boots —Bangor
- Weekend availability
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- Employee assistance programme
- Employee discount
Sales Assistant
British Heart Foundation —Llandudno
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Sales Assistant / Driver
Crown Paints —Llandudno
- £12.71 an hour
- Temporary
- Customer service
- POS
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d

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Optical Assistant- Pre Test Services

Specsavers Bangor North Wales
Bangor

Quick apply

Job details

Part-time
£12.91 an hour
4 days ago

Benefits

Store discount
Company pension
Employee discount

Qualifications

Care record keeping
Optical experience
Clinical record keeping
Client engagement
Computer literacy
Patient appointment coordination
Cost control
Client services
Cleaning
Computer skills
Customer support
Customer interaction
Retail experience
Patient record updating
Managing patient records
Communication skills
Time management

Full job description

Optical Assistant – Pre-Test & Diagnostic Services

Role Purpose

To support the delivery of outstanding customer care through the effective operation of the Pre-Test and Diagnostic Services area. The role focuses on carrying out pre-screening procedures, assisting with advanced diagnostic testing, supporting the clinical team, and ensuring every customer receives a professional, efficient and welcoming experience.

As a key member of the store team, you will help maintain high clinical standards, support store performance, and contribute to a positive customer journey from arrival through to consultation.

Principal Accountabilities Customer Care & Service

Deliver exceptional customer service at every stage of the customer journey.
Welcome customers professionally and create a positive first impression.
Support customers through the pre-test process, ensuring they understand each assessment being completed.
Identify customer needs and provide assistance confidently and professionally.
Ensure customer needs are met at every opportunity.
Achieve excellent customer feedback through outstanding service.
Handle customer questions and concerns effectively, escalating where appropriate.
Be an ambassador for the Specsavers brand at all times.

Pre-Test & Diagnostics

Carry out pre-screening procedures accurately and efficiently.
Operate diagnostic equipment in accordance with store procedures and training.
Perform assessments including:
Autorefractor measurements
Non-contact tonometry
Visual field screening
OCT scanning
Retinal imaging
Other enhanced optical services as required
Ensure all diagnostic information is recorded accurately and is ready for the Optometrist.
Recognise when results or observations require immediate escalation to the clinical team.
Support the delivery of enhanced optical services and clinical initiatives.
Assist with maintaining and preparing clinical equipment to ensure it remains clean, operational and compliant.
Maintain accurate patient records in accordance with company and NHS requirements.

Administration & Operational Excellence

Book, amend and manage customer appointments using in-store systems.
Ensure patient records and customer documentation are completed accurately.
Operate the till effectively and accurately when required.
Support the store in achieving key performance indicators.
Demonstrate awareness of cost control and efficient use of resources.
Maintain a clean, organised and welcoming diagnostic environment.
Contribute positively to team performance and store profitability.
Meet and exceed individual and team objectives.

The Individual

Essential Skills

Customer service experience, ideally within a retail, healthcare or service environment.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy.
Ability to work in a fast-paced environment while maintaining high standards.
Excellent interpersonal skills with the ability to build rapport quickly.
Strong organisational and time-management skills.
A willingness to learn new clinical skills and diagnostic procedures.
Confidence using computer systems and technology.

Desirable Skills

Experience working in an optical practice.
Experience using diagnostic equipment.
Knowledge of NHS optical services.
Experience supporting customers in a healthcare environment.

Behaviours

CARE FOR EACH OTHER

We respect, support and care for each other to be the best we can be.

WORK AS ONE TEAM

We do the right thing for our customers, for each other and for everyone.

KEEP IT SIMPLE, GET IT DONE

We focus on getting the job done and making a difference.

ALWAYS IMPROVE THINGS

We use everyday small improvements to drive the business forward.

TREAT MONEY WISELY

We keep an eye on spend and make smart, sensible and sustainable choices.

DO THE RIGHT THING

We encourage and help each other to achieve our goals.

Pay: £12.91 per hour

Benefits:

Company pension
Employee discount
Store discount

Work Location: In person

Quick apply

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