Client advisor Work, Jobs in Banwell, Som (with Salaries)

Customer Service Advisor - Call Handler
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- SharePoint
- Annual leave
3d
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Customer Service Advisor - HR
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Customer service
- Human resources
- Organisational skills
- Annual leave
11d
Customer Hub Advisor
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Organisational skills
- Annual leave
Jaguar Land Rover Service Advisor
Sinclair Group —Cardiff
- £33,000 - £35,500 a year
- Overtime
- Administrative experience
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
Junior Customer Service Advisor
Home Leisure Direct Ltd —Thornbury
- £26,600 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
11d
Social Value Advisor
Wates —Cardiff
- Microsoft Powerpoint
- Microsoft Outlook
- IT
11d
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Customer Service Advisor
Barclays —Bath
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Sales and Lettings Negotiator
Roderick Thomas Estate Agents —Castle Cary
- From £12.71 an hour
- Full-time
- CRM software
- Sales
- Customer service
- Sick pay
Quick apply
Customer Care Advisor
Mulberry —Chilcompton
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
1d
Trainee Insurance Sales Advisor
NFU Mutual Agency —Wells
- Up to £27,000 a year
- Full-time
- Employee discount
- Gym membership
Female Independent Domestic Violence Advisor (IDVA)
BRC Jobs —Almondsbury
- £28,598 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Lettings Advisor – Taunton Webbers
Webbers —Taunton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Relationship Manager
Hodge Bank —Cardiff
- From £56,925 a year
- Full-time
- Hybrid work
- Financial services
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
12d
Associate Relationship Manager - Mid Markets
Lloyds Banking Group —Cardiff
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
8d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
8d

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Customer Service Advisor - Call Handler

Sopra Steria -
Newport

Apply Now

Job details

Permanent
£26,298 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Human resources
SharePoint
IT
Communication skills

Full job description

Are you the kind of person who loves helping others and can keep calm even when juggling calls, note taking, and multiple systems all at once? If so… we think you’ll fit right in!

We’re looking for a warm, confident and customer-focused Customer Service Advisor to join our busy but incredibly supportive Overpayments Hub team in Newport.

Being truly customer‑focused means more than answering calls—it’s about understanding the person on the other end and showing genuine empathy in every interaction. In this role, you’ll be supporting people, so your ability to listen, reassure and communicate with warmth makes all the difference. We’re looking for someone who genuinely enjoys helping others, takes pride in creating a positive experience, and always strives to leave customers feeling supported and understood. If you have a passion for helping people and a natural ability to put yourself in their shoes, you’ll thrive here.

We’re a friendly bunch who work collaboratively, support each other daily, and celebrate wins both big and small. Things move quickly here—no two calls are the same—but you’ll always have guidance, training and experienced colleagues on hand to help you shine.

This role is hybrid, with 3 days remote and 2 set office days each week (Thursday and Friday). It gives you a great balance of home comfort and in‑person team support.

What you will be doing:

Handling inbound calls as the first point of contact for customers reaching the Overpayments Hub.
Using your excellent customer service skills to resolve enquiries wherever possible at first point of contact.
Gathering relevant information, maintaining accurate call logs, and updating SharePoint as you work.
Making occasional outbound calls to customers to discuss high-value overpayments and repayment plans.
Escalating queries to colleagues when needed and following the right processes to achieve positive outcomes.
Multi-skilling across the CX Hub to support wider business needs.

What you’ll bring:

Clear, confident verbal and written communication skills.
Strong customer‑facing telephone and call‑handling experience.
A genuine passion for helping people.
A professional, calm and controlled tone—especially on busy days!
Logical decision‑making and the ability to follow set processes.
The ability to multitask across systems whilst maintaining accuracy.

It would be great if you had:

Experience in a contact centre environment.
Basic knowledge of HR processes or pay policies.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £26,298
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension scheme.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Apply Now

Refine Your Search

client advisor jobs in banwell, som

Customer Service Advisor - Call Handler

Customer Service Advisor

Customer Service Advisor - HR

Customer Hub Advisor

Jaguar Land Rover Service Advisor

SME Relationship Director

Junior Customer Service Advisor

Head of Contract Management

Social Value Advisor

Customer Support Advisor

Helpdesk Manager

Customer Service Advisor

Sales and Lettings Negotiator

Customer Care Advisor

Trainee Insurance Sales Advisor

Female Independent Domestic Violence Advisor (IDVA)

Lettings Advisor – Taunton Webbers

Relationship Manager

Associate Relationship Manager - Mid Markets

Customer Success Manager

I want to receive the latest job alerts for client advisor in banwell, som

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