Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Contributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.
Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
Promotes customer satisfaction by providing regular updates to residents via Onsesite regarding ongoing or delayed maintenance issues.
Administers all property maintenance & records in accordance with Greystar policies & procedures
Maintains a focus on delivering services within agreed budgetary & resource parameters
Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning
Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.
Understands and responds to health and safety matters in an appropriate & timely manner
Reports any incidents or accidents to the Community Manager using the correct system and documentation
Moves furniture and heavy items around site as required
Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
Coordinates and accompanies external Contractors/Suppliers executing minor works on site
Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
Highlights and assists with the management of any community works.
Assists the Community Manager in key management ensuring high levels of security at all times.
Ensures annual checks are carried out for their statutory insurance and qualifications.
Manages and maintains all statutory testing records, utilising other team members where appropriate
Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
Practices proper safety techniques in accordance with Company and safe systems of work guidelines
Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
Reviews site risk assessments as required with Community Manager.
Seeks to maximise efficiency of utilities.
Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
Fluent English verbal and written communication skills
Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents
Good team player with strong relationship building and influencing skills
Positive approach and ability to work on own initiative
Ability to determine cost effective solutions to repairs
Contractor & Supplier Supervision skills are desirable
Excellent organisation skills with the ability to multi task and prioritise
Flexible approach to work and adaptable to thrive in a changing environment.
