Head of customer success Work, Jobs in Barnardiston, Sfk (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
6d
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
7d
Marketing Manager (Better Futures)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Part-time
- Leadership
- Analytics
- Annual leave
- Employee discount
12d
Works Coordinator FTC
Fortem Solutions Ltd —Cambridge
- Full-time
- Microsoft Word
- Computer literacy
- Databases
- Annual leave
- Life insurance
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
CRM Executive
Hotel Chocolat —Royston
- £35,000 a year
- Hybrid work
- Hotel
- Communication skills
- Employee discount
13d
Head of Software
Zenovo —Cambridge
- Up to £125,000 a year
- Full-time
- Machine learning
- Continuous improvement
- Team management
Quick apply
10d
Fiber Business Unit Leader - Astrea Bioseparations
Biotage —Cambridge
- Business development
- Manufacturing
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Business development
Marketing Manager (12month FTC for maternity cover)
Genie Ventures —Cambridge
- £37,855 - £41,010 a year
- Full-time
- Hybrid work
- Travel
- AI
- Business
- Annual leave
- Referral programme
12d
Work Based Learning Manager - Construction Crafts
COLCHESTER INSTITUTE —Colchester
- £44,579.08 - £45,906.64 a year
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Quick apply
8d
Client Account Manager
The Symphony Group PLC —Cambridge
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Travel
Quick apply
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
HR Manager
Dalata —Cambridge
- Full-time
- Hotel
- Team management
- Human resources
- Employee assistance programme
Quick apply
7d
Security Officer
ASEL —Newmarket
- £39,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Flexible schedule
6d
Roadside Technician - East of England
RAC —Cambridge
- £36,400 - £60,000 a year
- Overtime
- Customer service
- Automotive diagnostics
Drug Delivery Business Developer
Cambridge Consultants —Cambridge
- Business development
- Presentation skills
- Communication skills
Deputy General Manager
Dalata —Cambridge
- Full-time
- Hotel
- Training & development
- Leadership
- Employee assistance programme
Quick apply
11d
Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- AWS
Ophthalmology Account Manager
ZEISS Group —Cambridge
- Full-time
- CRM software
- Business development
- Analysis skills

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head of customer success jobs near barnardiston, sfk

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

head of customer success jobs in barnardiston, sfk

Head of Customer Success

Regional Director - Customer (East)

Marketing Manager (Better Futures)

Works Coordinator FTC

Project Support Administrator

CRM Executive

Head of Software

Fiber Business Unit Leader - Astrea Bioseparations

Sales Account Executive - New Business (Microsoft Security)

Marketing Manager (12month FTC for maternity cover)

Work Based Learning Manager - Construction Crafts

Client Account Manager

Customer Support Specialist (Apprenticeship)

HR Manager

Security Officer

Roadside Technician - East of England

Drug Delivery Business Developer

Deputy General Manager

Sr Manager, Specialist Solutions Architecture, UKI Area Specialist Team (AST)

Ophthalmology Account Manager

I want to receive the latest job alerts for head of customer success in barnardiston, sfk

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