Customer experience associate Work, Jobs in Barnsley, Syk (with Salaries)

Advanced Associate, Customer Success
Pearson —Rotherham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
10d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Front of House Staff
39 Desserts Sheffield —Sheffield
- £12.71 - £14.00 an hour
- Part-time
- Customer service
- Basic maths
- In-person
- Flexitime
Quick apply
8d
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Sales Associate
Brown and Gold Ltd —Seacroft
- From £12.71 an hour
- 8 hour shift
- Spanish
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
10d
Accelerator / Cross-Train - Associate Business Consultant
Columbus United Kingdom —Sheffield
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Test Centre Associate - Sheffield
Reed In Partnership —Sheffield
- £13.45 an hour
- Part-time
- Customer service
- Driving
Retail Sales Advisor - Sheffield
Oak Furnitureland —Sheffield
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
5d
Apprentice Pensions Administrator
XPS Pensions Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Leeds
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Business Coordinator
Pragma and Associates Ltd —Doncaster
- £30,000 - £40,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Digital Content and Merchandising Executive
SharkNinja —Leeds
- Salesforce
- Employee stock purchase plan
- Annual leave
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Workspace Sales Coordinator
Wizu Workspace —Leeds
- £28,000 a year
- Full-time
- Sales
- Travel
- Time management
- Employee discount
- Referral programme
Quick apply
2d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CX Team Member
Foot Locker —Leeds
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount

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Advanced Associate, Customer Success

Pearson -
Rotherham

Apply Now

Job details

10 days ago

Benefits

Annual leave

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
Analysis skills
IT
Communication skills

Full job description

Your Opportunity

You will join our Traditional Processing, Ondemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.
The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications.
You will be required to support all processing activities within the team as priorities dictate.

Your primary responsibilities

Processing of paper-based examination material from receipt to result
Monitoring onscreen and OnDemand examinations and tests to ensure results issued, including the reviewing of examinations taken remotely
Monitoring of examiner marking
Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and MS Teams
Data input activity from marked scripts and processing of paper-based examination material from receipt to result
Effectively communicate and escalate key issues, or threats to SLA
Processing and reviewing candidate malpractice cases in line with JCQ guidelines
During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values
Work in other areas of the business as required

Key Challenges

Working towards tight and immovable deadlines
The role requires attention to detail even with tasks that may be repetitive
Flexibility of working patterns during peak periods
Ability to adapt to multiple/various IT systems
Supporting various stakeholders from different teams
Restrictions on annual leave during peak periods
Processing and working instructions are kept up to date and follow regulatory requirements

Our Successful Candidate

You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

Additional Competencies

Attention to detail: Able to work accurately and have excellent attention to detail
Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives, whilst prioritising workload
Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
Teamwork skills: Ability to work positively with other members of the team.
Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

Previous Experience and Qualifications

Essentials

MS Word,MS Excel (both to intermediate level) and MS Teams and Outlook
General office experience.
Working to set processes/work instructions
Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable

Communication skills from working with external / internal customers
Previous experience and knowledge of working within an awarding body

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 25028

Apply Now

Refine Your Search

customer experience associate jobs in barnsley, syk

Advanced Associate, Customer Success

Service Desk Analyst - Tier I

Leasing Associate

Junior Application Support Analyst

Front of House Staff

Document Production Associate

Sales Associate

Accelerator / Cross-Train - Associate Business Consultant

Product Support Associate

Test Centre Associate - Sheffield

Retail Sales Advisor - Sheffield

Apprentice Pensions Administrator

Associate Business Consultant - Accelerator / Cross-Train

Business Development Manager

Business Coordinator

Digital Content and Merchandising Executive

JUNIOR SALES CONSULTANT

Workspace Sales Coordinator

Associate Team Leader

CX Team Member

I want to receive the latest job alerts for customer experience associate in barnsley, syk

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