Helpdesk team leader Work, Jobs in Basildon, Eng (with Salaries)

IT Support Technician
IPP Analytics Limited —Basildon
- £32,073 - £34,592 a year
- Full-time
- In-person
4d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Events Logistics and Operations Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Weekend availability
- Social media management
- Microsoft Office
- Organisational skills
- Annual leave
8d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
1d
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Control Room Operative – Nights 42hrs - Lakeside Shopping Centre
Savills Management Resources —Grays
- £36,185 a year
- Night shift
- Computer skills
- Communication skills
8d
Coach - Working Smarter with AI
Corndel —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
14d
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
12d
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
7d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Freelance Account Helpdesk Agent
International Workplace Group plc —London
- Remote
- English
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Analyst II - KYC Refresh UK
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
3d
SAP/BW Data Warehouse Analyst
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Sick pay
12d
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Workday Support Advisor
Live Nation —London
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Travel
4d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay

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IT Support Technician

IPP Analytics Limited -
Basildon

Apply Now

Job details

Full-time
£32,073 - £34,592 a year
4 days ago

Qualifications

Technical support

Full job description

We are seeking a dedicated IT Support Technician to deliver a high-quality, ITIL-aligned support service across the SYNLAB UK & Ireland Group. This role is pivotal in ensuring a professional, customer-focused experience, providing first-line technical support and effective triage of incoming incidents and service requests.

You will act as the first point of contact for a range of systems, including the Pathology First Laboratory Management System, the organisation’s Microsoft 365 environment, and core IT infrastructure across SYNLAB Laboratory Services. The role also involves remote support of LIMS and telephony systems, ensuring operational continuity across multiple sites.

A key focus of this position is the ongoing support and maintenance of SYNLAB user hardware and software, with a strong emphasis on delivering exceptional customer service and user satisfaction. You will play an important role in supporting the effective management of Pathology IT services, while maintaining the integrity, performance, and reliability of the Laboratory Information Management System.

This is a full-time, site-based role located at our Hub in Basildon, Essex.

You will be responsible for effectively managing the service queue within the call handling system, ensuring all incidents and requests are progressed and resolved in line with agreed service level agreements (SLAs). You will respond promptly to customer queries via email and telephone, consistently delivering a high standard of customer care and achieving strong satisfaction outcomes. The role requires you to support the smooth day-to-day operation of ICT systems across the organisation, helping to ensure minimal disruption to business services. In addition, you will actively engage in ongoing training and development, completing agreed learning and achieving relevant certifications in a timely manner to support both personal growth and service excellence.

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.
We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.
Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.
We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Act as a first point of contact, diagnosing and resolving issues face-to-face or remotely.

Manage helpdesk tickets end-to-end, ensuring timely resolution in line with SLAs.

Install, configure, and maintain IT equipment, systems, and authorised applications.

Monitor and maintain systems and networks, troubleshooting faults and replacing hardware where required.

Liaise with internal teams and external suppliers to resolve technical issues effectively.

Support user account management, including onboarding and password support.

Create and maintain documentation, knowledge base articles, and operational procedures.

Contribute to IT projects, system rollouts, and continuous service improvement.

Ensure compliance with standard operating procedures, audits, and best practices.

Deliver excellent customer service and provide training or guidance to colleagues where needed.

Manage workload effectively, prioritising multiple tasks and escalating complex issues as appropriate.

Participate in on-call rotas and maintain up-to-date knowledge of emerging technologies.

Apply Now

Refine Your Search

helpdesk team leader jobs in basildon, eng

IT Support Technician

Multi Services Assistant

Facilities Assistant (Contracted via CBRE, 24 month contract)

IT 1st Line Support Engineer

Events Logistics and Operations Officer

Service Desk Analyst

IT Systems Administrator

Control Room Operative – Nights 42hrs - Lakeside Shopping Centre

Coach - Working Smarter with AI

Customer Support Consultant - UK

IT Service Desk Lead

Helpdesk Administrator

IT Technical Systems Analyst (Applications Team)

Freelance Account Helpdesk Agent

Helpdesk Coordinator

Analyst II - KYC Refresh UK

SAP/BW Data Warehouse Analyst

System Administrator 1 - UK

Senior Workday Support Advisor

Head of Corporate IT & Technology Solutions

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