Operational manager Work, Jobs in Basingstoke, Eng (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
2d
Project Manager [Operational Resilience]
Network Rail —Basingstoke
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee discount
2d
Operational Excellence Manager
Pact Coffee —Haslemere
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
2h
Property Manager
SARR Hotels Limited t/a Crowne Plaza Basingstoke —Basingstoke
- £40,000 - £42,000 a year
- Full-time
- Hotel
- Continuous improvement
- Team management
Quick apply
10d
Facilities Administrator
VINCI Facilities UK —Basingstoke
- Full-time
- Organisational skills
- Contracts
- Computer skills
Quick apply
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £34,000 - £48,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Outlook
- Data entry
- Contracts
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Annual leave
- Employee assistance programme
Yard Operations Manager
Site-Equip Ltd —Lasham
- Full-time
- Customer service
- Forklift
- Team management
- Free parking
- Store discount
Quick apply
9d
Route Operations Performance & Projects Manager
Network Rail —Basingstoke
- £71,163 - £86,801 a year
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
8d
Regional Manager - Care Homes
FIND. —Alton
- £75,000 - £80,000 a year
- Full-time
- Team management
- Geriatrics
Quick apply
Facilities & Office Supervisor
Vision RT Ltd. —Basingstoke
- Full-time
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
7d
Manager, Process Excellence (People Operations & HR Transformation)
UL Solutions —Basingstoke
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Business Process Analyst
Gist Limited —Basingstoke
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Fleet Compliance Coordinator
Gist Limited —Basingstoke
- £34,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Health and safety experience within construction industry
Operations management
Stakeholder liaison
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Staff training
Change leadership
Health and safety experience
Customer support
Professional development mentoring
Customer interaction
Training & development
SaaS
Team motivation leadership
Communication skills
Operations leadership experience
Time management
Analytics

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Skilled in document verification, assurance processes, and maintaining accuracy within compliance‑driven environments.
Experienced working within Health & Safety–focused, highly regulated, and construction‑related settings, ensuring adherence to industry standards and legal requirements.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

operational manager jobs in basingstoke, eng

Customer Operational Delivery Manager

Complaints & Resolution Manager

Project Manager [Operational Resilience]

Operational Excellence Manager

Customer Complaints Manager

Property Manager

Facilities Administrator

Delivery Manager

Customer Service Advisor

Accuracy and Loss Manager

Yard Operations Manager

Route Operations Performance & Projects Manager

Regional Manager - Care Homes

Facilities & Office Supervisor

Service Delivery Manager

Regional Service Charge Manager

Manager, Process Excellence (People Operations & HR Transformation)

Business Process Analyst

Fleet Compliance Coordinator

Warehouse Process and Compliance Manager

I want to receive the latest job alerts for operational manager in basingstoke, eng

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