Regulatory specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Medical Device Regulatory Affairs Specialist
Clinica Engineering Medical Solutions Ltd —Reading
- £3,700 - £4,200 a month
- Full-time
- Engineering
- English
- Databases
Quick apply
Senior Regulatory Affairs Specialist
Kenvue —Reading
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
- Annual leave
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Operational Risk Analyst
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Payment Operations Associate
Castle Trust Bank —Basingstoke
- Full-time
- Continuous improvement
- Accounting
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Assistant Environmental Consultant
SOCOTEC UK & Ireland —Reading
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Sr. Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Quality control
Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Junior Stewardship Analyst
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Life insurance
Senior Administration Officer
Rushmoor Voluntary Services (RVS) —Farnborough
- £30,000 a year
- Temporary
- Customer service
- Microsoft Office
- Databases
- Free parking
- Annual leave
Quick apply
1d
Quality Engineer (FTC)
Sigma Components Limited —Farnborough
- £35,000 - £46,000 a year
- Full-time
- Analysis skills
- Product management
- Quality control
- Free parking
Quick apply
7d
Graduate - Environmental Planning & Advisory - Reading - 2027
Stantec —Reading
- Hybrid work
- Bachelor's degree
Safety Consultant - Defence
Tetra tech Ltd. —Basingstoke
- Analysis skills
- Travel
- Leadership
Quick apply
Safety Consultant - Defence
Tetra Tech —Basingstoke
- Analysis skills
- Travel
- Leadership
VodafoneThree - AI Risk and Control Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Organisational skills
- AI
- Employee discount
8d
HSQE Advisor
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
Quick apply
Deputy Manager – Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £40,000 a year
- Full-time
- Supervising experience
- Rehabilitation centre
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply

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regulatory specialist jobs near basingstoke, eng

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

regulatory specialist jobs in basingstoke, eng

Complaints & Resolution Manager

Medical Device Regulatory Affairs Specialist

Senior Regulatory Affairs Specialist

QA Specialist

Operational Risk Analyst

Quality Assurance Specialist

Payment Operations Associate

Assistant Environmental Consultant

Head of Operations (Property/Mortgages)

Sr. Quality Specialist

Collections Agent

Junior Stewardship Analyst

Senior Administration Officer

Quality Engineer (FTC)

Graduate - Environmental Planning & Advisory - Reading - 2027

Safety Consultant - Defence

Safety Consultant - Defence

VodafoneThree - AI Risk and Control Specialist

HSQE Advisor

Deputy Manager – Primrose Lodge

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