Customer support & client services managers Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
12h
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
12d
Outbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Housing Complaints Resolution Manager
i-Jobs —Guildford
- £310 a day
- Full-time
- Management
- Writing skills
- Analysis skills
Quick apply
12h
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Lead Customer Service Associate - UK
Eco Global —Arborfield
- £12 - £15 an hour
- Full-time
- CRM software
- English
- Team management
Quick apply
Contact Channel CX Lead
Thames Water Utilites —Reading
- £62,650 - £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Agile
5d
Membership Cluster Lead Manager
The Club Company —Reading
- £27,600 a year
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Conflict management
- Employee assistance programme
5d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Client Service Delivery - Team Leader
Aon Corporation —Farnborough
- Hybrid work
- CRM software
- Organisational skills
- Leadership
7d
Service Improvement Manager - Property Management
LRG —Camberley
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
12d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Sales Admin Team Leader
Dawson Forte —Chandlers Ford
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Team Manager
AMC facilities services —Aldershot
- £31,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
9d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
11d

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customer support & client services managers jobs near basingstoke, ham

Customer Service Supervisor

AirLife -
Basingstoke

Quick apply

Job details

Full-time
From £40,000 a year
12 hours ago

Qualifications

French
Spanish
Succession planning
Stakeholder liaison
Internal department liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Management reporting
Customer interaction
Budgeting
Training & development
Root cause analysis
Italian
Leadership
German

Full job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Job Overview

The Supervisor for International Customer Service will have strong leadership skills to provide direction to the CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role whilst supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors.

Duties

Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.
Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.
Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.
Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.
Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.
Manage your team’s budget responsibly and exhibit financial accountability.
Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
Provide order fulfillment activities on a select number of key accounts as needed.
Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
Identify operational issues, opportunities for continuous improvement and recommend enhancements.
Prepare metrics and reports for analyzing data to assist in process improvements, procedure changes, service levels and goals.
Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.

Requirements

3-4 years of Data analytical experience
0-2 years management experience
CS background in Healthcare/Pharmaceuticals preferred, not required
Strong process-oriented leadership with knowledge of existing tools and technology to simplify and improve service.
Proven ability to advocate for customers and build relationships.
Strong leadership skills to provide direction and management of CS team
Ability to analyze complex issues, perform root cause analysis, and prepare process improvements.
Language skills in French, German, Italian or Spanish would be an advantage but not essential

Pay: From £40,000.00 per year

Work Location: Hybrid remote in Basingstoke

Quick apply

Refine Your Search

customer support & client services managers jobs in basingstoke, ham

Customer Service Supervisor

Inbound Service Delivery Lead

Customer Complaints Manager

Outbound Service Delivery Lead

Customer Operational Delivery Manager

Housing Complaints Resolution Manager

Senior Customer Experience Manager

Sales Operations Team Leader

Customer Service Team Manager

Lead Customer Service Associate - UK

Contact Channel CX Lead

Membership Cluster Lead Manager

Customer Success Lead (Life Sciences)

Client Service Delivery - Team Leader

Service Improvement Manager - Property Management

Customer Relations Manager - Reading School

Sales Admin Team Leader

Team Manager

Softener Supplies Team Leader

Resolution Team Lead

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