Delivery manager Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Team Leader
clearway pets —Basingstoke
- £13.25 an hour
- Full-time
- Customer service
- Mentoring
- In-person
- Store discount
- Annual leave
Quick apply
1d
Junior Service Delivery Manager
Ericsson —Basingstoke
- Computer Science
- Engineering
- English
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Assistant Manager
Wickes —Basingstoke
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Temporary Assistant Manager
PetsCorner —Tadley
- £12.87 an hour
- Temporary
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
Assistant Manager
PetsCorner —Basingstoke
- £12.87 an hour
- Full-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
2d
Outbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Service Delivery Manager (Street Cleansing)
Krinkels UK —Bracknell
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Writing skills
- Supervising experience
Quick apply
11d
Anti Money Laundering Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
Project Delivery Manager
proventeq —Reading
- Hybrid work
- Travel
- SharePoint
- Leadership
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Basingstoke
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
Field Delivery Manager
Johnson Controls —Bordon
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Employee discount
- Referral programme
10d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Yard Team Leader (Sun-Thu)
BCA —Hook
- £15.11 an hour
- Microsoft Powerpoint
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
2d
Infrastructure Planning Delivery Manager
Network Rail —Eastleigh
- £71,163 - £86,801 a year
- Full-time
- Continuous improvement
- Annual leave
10d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply

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delivery manager jobs near basingstoke, ham

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Health and safety experience within construction industry
Operations management
Stakeholder liaison
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Staff training
Change leadership
Health and safety experience
Customer support
Professional development mentoring
Customer interaction
Training & development
SaaS
Team motivation leadership
Communication skills
Operations leadership experience
Time management
Analytics

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Skilled in document verification, assurance processes, and maintaining accuracy within compliance‑driven environments.
Experienced working within Health & Safety–focused, highly regulated, and construction‑related settings, ensuring adherence to industry standards and legal requirements.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

delivery manager jobs in basingstoke, ham

Customer Operational Delivery Manager

Service Delivery Manager

Team Leader

Junior Service Delivery Manager

Customer Success Manager (Buyers)

Assistant Manager

Temporary Assistant Manager

Assistant Manager

Outbound Service Delivery Lead

Sales Operations Team Leader

Service Delivery Manager (Street Cleansing)

Anti Money Laundering Service Delivery Lead

Project Delivery Manager

Inbound Service Delivery Lead

Customer and Trading Manager - Nightshift

Field Delivery Manager

Senior Customer Experience Manager

Yard Team Leader (Sun-Thu)

Infrastructure Planning Delivery Manager

Customer Success Manager

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