Helpdesk manager Work, Jobs in Basingstoke, Ham (with Salaries)

Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
9d
People Services Administrator
Gist Limited —Basingstoke
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
3d
Senior Lifecycle & Projects Manager
OCS Group —Reading
- Business development
- Bachelor's degree
- Continuous improvement
Quick apply
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
2d
Data Centre Engineer
ONNEC Group —Basingstoke
- £35,000 - £44,000 a year
- 12 hour shift
- Maintenance
- Travel
Quick apply
12d
Assistant Facilities Manager
BRC Jobs —Bracknell
- £31,438 a year
- Temporary
Quick apply
4d
Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
11d
Service Contract Coordinator (Fixed Term Contract)
AVI-SPL —Farnborough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Employee assistance programme
- Referral programme
9d
Total Reward Advisor
Costain —Maidenhead
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
5d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Quick apply
Floor Ambassador
JLL —Maidenhead
- Computer literacy
- English
- Analysis skills
Helpdesk Operator - Fire & Security
Emcor —Eastleigh
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Employee assistance programme
- Referral programme
Quick apply
Area Site Technician - Woking / Weybridge
City Facilities Management (UK) —Woking
- £41,324.95 a year
- Full-time
- Bakery
9d
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Customer service
- Cash handling
- Employee discount
HVAC Technician (Slough/Reading)
City Facilities Management (UK) —Reading
- £46,994 a year
- Overtime
- Customer service
- Maintenance
- Travel
- Employee discount
- Life insurance
Multi Skilled Electrical Shift Technician
Dalkia —Woking
- £44,000 - £45,000 a year
- Full-time
- Travel
- Mechanical knowledge
- Employee assistance programme
- Employee discount

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helpdesk manager jobs near basingstoke, ham

Service Desk Administrator - Saturday & Bank Holiday only

Retail-FCL -
Basingstoke

Quick apply

Job details

Part-time
From £13.50 an hour
9 days ago

Benefits

Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Report generation
Customer service
Stakeholder liaison
Financial report writing
Technical support
IT support
Customer support
Customer interaction
Network monitoring
Help desk

Full job description

Service Desk Administrator - Saturday and Bank Holidays only.

Retail-FCL

We specialise in retail banking and particularly optimisation of ATM networks and their associated systems.

Our mission is to apply our extensive knowledge combined with latest technology such as Robotic

Process Automation, AI and Machine Learning to deliver benefit to our customers.

We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash.

Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects.

We have been established since 2012 and are PCI compliant and also a Carbon Neutral business.

The purpose of the role is to ensure the monitor and manage the smooth running of the ATM network. Provide efficient and accurate reporting. To maintain high levels of professionalism to our Customers and Clients..

Working Hours: Saturday from 9am to 4.30 pm with 30 minutes lunch break and Bank Holidays from 9.00 am to 5.00 pm with 30 minutes lunch break.

This is an Office Based role.

Key accountabilities

Reporting

Accurate analysis and submission of client settlement reports.
Ensure the accurate completion of the balance and replenishment reports for each client.
Ensure all monthly client reports are completed to the required standard and are submitted before their deadline.

ATM Updates

Provide regular and accurate updates to clients via email and telephone in relation to ATM status and activity.

ATM Monitoring

Proactively monitor all client ATMs using the necessary monitoring applications and react to any issues that may arise.
Proactively monitor all client’s routers and react should any issues arise.
All faults that are unable to be resolved remotely should be brought to the attention of the manager/supervisor.

Invoicing

Complete and check supplier invoicing, with any issues raised to the client or the supplier.

Engineers and Suppliers

All engineering calls are to be raised promptly and efficiently and pro-actively managed to the point of resolution in line with the agreed SLA, and through escalation if required.
Liaise with all client’s suppliers in a clear and concise manner.

Client / Customer Queries

Receive and respond to incoming client queries and drive these issues to the point of resolution.
Receive incoming telephone calls from customers in a positive and professional manner.
Ensure that all customer queries are dealt with fairly and all responses are clear and accurate.

Escalations

When issues are not resolved, follow the escalation process at all times.

ATM Installations

Co-ordinate with the technical department regarding new ATM installs & ATM removals.
Ensure all new ATMs are added to the relevant insurance document & any ATMs that are being de-commissioned are removed.

Disputes

Ensure all card scheme disputes are dealt with promptly and with precise care.

Databases

Keep all records & databases up to date with any amendments.

Other Responsibilities

Completion of bespoke reports/tasks as requested by either a client or management.
Full and interactive participation for all weekly helpdesk training activities.
Daily updating of the ‘Replenishments Due’ document to check replenishment status and that it has been completed successfully.

Pay: From £13.50 per hour

Benefits:

Casual dress
Company pension
Employee discount
On-site parking

Ability to commute/relocate:

Basingstoke RG22 4RA: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in basingstoke, ham

Service Desk Administrator - Saturday & Bank Holiday only

People Services Administrator

Senior Lifecycle & Projects Manager

2nd Line Support Consultant

Data Centre Engineer

Assistant Facilities Manager

Help Desk Operator

Service Contract Coordinator (Fixed Term Contract)

Total Reward Advisor

IT Engineer

Facilities and Health & Safety Manager

Floor Ambassador

Helpdesk Operator - Fire & Security

Area Site Technician - Woking / Weybridge

Shift Lead - Food - Ladymead Guildford

HVAC Technician (Slough/Reading)

Multi Skilled Electrical Shift Technician

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