Remediation manager Work, Jobs in Basingstoke, Ham (with Salaries)

Resident Liaison Officer
Lawtech Group —Basingstoke
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
6d
Business Development Manager
InstaGroup —Wokingham
- From £45,000 a year
- Remote
- CRM software
- Microsoft Outlook
- Business development
- Life insurance
Quick apply
Building Surveyor
Innovus —Reading
- £45,000 - £55,000 a year
- Full-time
- Management
- Customer service
- Business development
- Employee discount
Quick apply
2h
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
1d
Junior Health & Safety Advisor
Rhodar Industrial Services Ltd —Reading
- Up to £35,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Project Manager
Lawtech Group —Camberley
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
8d
Site Manager
Lawtech Group —Guildford
- Microsoft Outlook
- Management
- Quality control
Quick apply
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
Quick apply
9d
Graduate Project Manager
Tuffin Ferraby Taylor —Guildford
- £28,000 - £32,000 a year
- Full-time
- Bachelor's degree
- Computer skills
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
6d
VodafoneThree - Compliance Monitoring and Assurance Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Machine learning
- Employee discount
Business Development Manager - Commercial Sales
InstaGroup —Wokingham
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Salesforce
- Life insurance
Quick apply
Graduate Project Manager
TFT Consultants —Guildford
- Full-time
- Bachelor's degree
- Construction experience
6d
Estimator – Renewable Energy & Retrofit
InstaGroup —Wokingham
- Hybrid work
- Microsoft Excel
- Databases
- Business development
- Life insurance
Quick apply
11d
Cyber Defence Incident Manager
Vodafone —Newbury
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Financial Controls Manager
Nomad Foods —Woking
- Bachelor's degree
- Accounting
- Communication skills
Customer Service Advisor - Maternity Cover
Collard Group Ltd —Andover
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
Contracts Engineer
Menard —Camberley
- Part-time
- Hybrid work
- Civil engineering
- Travel
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor
Collard Group Ltd —Reading
- £26,000 - £27,840 a year
- Full-time
- Bilingual
- English
- Data entry
- Life insurance
- Referral programme
Quick apply
7d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Mentoring
- Employee assistance programme
Senior Quantity Surveyor H/F
Groupe Ortec —Reading
- No degree
- Travel
- Contracts
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for remediation manager in basingstoke, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Liaison Officer

Lawtech Group -
Basingstoke

Quick apply

Job details

6 days ago

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Client engagement
Stakeholder liaison
English
Email software
Tenant engagement
Appointment booking and call handling
Client services
Data entry
Right to Work Check
Relationship management
SharePoint
Physical stocktaking
Certified Scrum Master
Customer support
Customer interaction
Stocktaking
Microsoft Outlook Calendar

Full job description

Role Overview:

Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast.

Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.

Your key responsibilities are:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain Lawtech customer service processes and systems as relevant for the site and residents.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Role Responsibilities:

Work closely with the Project Manager and Design & Quality teams.
Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
Draft responses and communication for residents and other parties
Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager
Answering of phone calls and making any necessary appointments.
Liaise with individual residents and establish individual requirements.
Arrange site surveys as required to each property within the project.
Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
Observe all H&S rules and ensure resolution of service issues comply with all such rules.
Escalate unresolved issues to CSM, when appropriate to do so.
Basic site administration including data entry of the in house ‘probe’ system for the below:

➢ Delivery receipts – Once a week update deliveries on probe and ensure
hard copies are sent/collected for the attention of Accounts Team

➢Site stock takes – Every Thursday stock takes are undertaken by the Site
Manager. Information needs to be updated and sent to head office by you
once a week following this stock take.
➢ Update and close out alerts – Manage alerts on probe by reviewing
every three days, chasing for response from individuals who are down to
provide this.
➢ Right to Work Checks – Checking of right to work for subcontractors
including taking copies of passport or checking settlement status on the
government website.
➢ Maintain ID system for operatives - following procedure already started
by Site Manager

To perform any other administrative duties as directed by CSM.
Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service

Skills and Qualifications

Excellent written English.
Experience with customer service, ideally resident liaison experience within construction/social housing sector.
Ability to manage resident expectations.
DBC check (standard).
Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
Competent use of Project Probe and SharePoint

Quick apply

Refine Your Search

remediation manager jobs in basingstoke, ham

Resident Liaison Officer

Business Development Manager

Building Surveyor

Identity & Access Specialist

Junior Health & Safety Advisor

Project Manager

Site Manager

Systems Administrator (Associate)

Graduate Project Manager

VodafoneThree - Compliance Monitoring and Assurance Manager

Business Development Manager - Commercial Sales

Graduate Project Manager

Estimator – Renewable Energy & Retrofit

Cyber Defence Incident Manager

Financial Controls Manager

Customer Service Advisor - Maternity Cover

Contracts Engineer

Customer Service Advisor

2nd / 3rd Line Security Analyst

Senior Quantity Surveyor H/F

I want to receive the latest job alerts for remediation manager in basingstoke, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected