Customer service & operations Work, Jobs in Baslow, Dby (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
11d
New Business Manager / Client Services Manager
Diva Creative Limited —Sheffield
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- AI
- Marketing
- Sick pay
Quick apply
2d
Sales Validation Advisor (Part-Time)
Luxion Group Limited —Chesterfield
- £27,976 a year
- Part-time
- Remote
- Communication skills
Stock Operations Specialist - Zara Sheffield
INDITEX —Sheffield
- Full-time
- Employee discount
Quick apply
Travel Operations Manager
Al Falah Global Travel Services Ltd —Sheffield
- £3,500 - £5,800 a month
- Full-time
- CRM software
- Hospitality
- Management
- Sick pay
Quick apply
Customer Operations Administrator
The Sofa Delivery Company —Nottingham
- Weekend availability
- Google Suite
- Data entry
- Organisational skills
Quick apply
11d
Assistant Operations Manager
Ashbourne Community Transport —Ashbourne
- £29,000 - £35,000 a year
- Weekend availability
- In-person
- Leadership
- Sick pay
Quick apply
1d
Accelerator / Cross-Train - Associate Business Consultant
Columbus United Kingdom —Sheffield
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
18h
Retail Operations Director
Antikaci Dukkani Antiques Ltd —Sheffield
- £58,000 - £76,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Language training provided
Quick apply
11d
Business Operations Associate
Home.co.uk —Derby
- £25,500 - £27,500 a year
- Full-time
- In-person
- Free parking
Quick apply
2d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Derby
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Logistics Operations Manager
Octopus Energy Group —Sheffield
- Full-time
- Analysis skills
- IT
- Communication skills
Quick apply
Operations Manager
HelloFresh —Derby
- Warehouse experience
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Operations Manager
Computacenter —Derby
- Management
- English
- Microsoft Office
1d
Customer Services Assistant - Petrol Filling Station / 24hour operation
OurCoop —Barnsley
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
8d
Post Office Operations Manager
TGJones —Mansfield
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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customer service & operations jobs near baslow, dby

Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
11 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Data analysis skills
Microsoft Office
Project management
Leadership

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service & operations jobs in baslow, dby

Service Delivery Manager

New Business Manager / Client Services Manager

Sales Validation Advisor (Part-Time)

Stock Operations Specialist - Zara Sheffield

Travel Operations Manager

Customer Operations Administrator

Assistant Operations Manager

Accelerator / Cross-Train - Associate Business Consultant

Customer Relationship Lead

Retail Operations Director

Business Operations Associate

Customer Service Analyst

Associate Business Consultant - Accelerator / Cross-Train

Head of Retail

Customer Service Analyst - 12 Months FTC

Logistics Operations Manager

Operations Manager

Operations Manager

Customer Services Assistant - Petrol Filling Station / 24hour operation

Post Office Operations Manager

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