Retention manager Work, Jobs in Baslow, Dby (with Salaries)

Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Head of Sales
Tavistock Investments PLC —Barnsley
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Financial services
- Leadership
- Free parking
- Flexitime
Quick apply
5d
PPC Manager
Tes Global —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
2d
Registered Manager
VAL's Community —Derby
- £50,000 - £57,250 a year
- Full-time
- Childcare
- Management
- Supervising experience
- Free parking
- Store discount
Quick apply
Membership Manager
Brass Bands England —Barnsley
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Free parking
Quick apply
9d
Senior Analytics Manager – Finance & Operations (Data Business Partner)
Tes Global —Sheffield
- £50,000 - £80,000 a year
- Full-time
- Management
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Transition Manager
Home Office —Sheffield
- £49,850 - £52,850 a year
- Part-time
- Oracle
- English
- Presentation skills
- Annual leave
7d
Assistant Contact Centre Manager (with opportunity for senior management secondment)
Leger Shearings Group —Rotherham
- £50,000 a year
- Weekend availability
- Management
- Sales
- In-person
- Free parking
- Annual leave
7d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Senior Product Manager
Ask Nyra Digital Services —Sheffield
- £55,000 - £70,000 a year
- Full-time
- Computer Science
- Analysis skills
- Presentation skills
- Life insurance
Quick apply
1d
Nursery Manager
Birkdale School —Sheffield
- £38,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
9d
Nursery Manager
Early Years People —Sheffield
- £34,000 - £38,000 a year
- Full-time
- Childcare
- In-person
- Free parking
Quick apply
12d
Customer Relationship Manager
Xpress Fuel Ltd —Sheffield
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12d
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
1d
Marketing Manager
Bluetree Group —Rotherham
- £40,000 - £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Internal Account Manager
FluidOne —Sheffield
- £35,000 - £38,000 a year
- Full-time
- Salesforce
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Club Manager - padel
padel bonito —Sheffield
- £32,000 - £37,000 a year
- Weekend availability
- Bar
- Management
- Social media management
- Free parking
- Employee discount
Quick apply
3d
Finance Director
CK Rail Limited —Chesterfield
- £80,000 - £90,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
10d

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Operations Manager

Mitie -
Derby

Apply Now

Job details

Permanent | Full-time
£40,000 a year

Qualifications

Driving Licence
Management
Incident management
Customer relationship management
SIA
Leadership
Communication skills

Full job description

Operations Manager - Derbyshire, Lincolnshire, Nottingham and surrounding areas

Company: Mitie Business Services – Security

Hours: 40 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)

Salary: £40,000.00

3 months FTC with possibility of extension for up to 4 years.

We are seeking an experienced, driven, and people-focused Security Operations Manager to join our growing team. This is a key leadership role responsible for the operational delivery, service excellence, and commercial performance of a portfolio of security contracts.

As Security Operations Manager, you will lead from the front, ensuring the highest standards of customer service, compliance, and employee engagement across your sites. Working closely with clients, operational teams, and regional leadership, you will be responsible for building high-performing teams, maintaining strong customer relationships, and driving continuous improvement throughout your area of responsibility.

This role is ideal for a motivated security professional who thrives in a fast-paced environment, enjoys developing people, and has a passion for delivering exceptional security services.

Operational Leadership

Lead and manage the day-to-day delivery of security operations across multiple sites.
Ensure all contracts are delivered in line with customer requirements, company standards, and contractual obligations.
Drive operational excellence through effective planning, performance management, and resource allocation.
Monitor service delivery, identify areas for improvement, and implement corrective actions where required.
Act as Duty Manager on a rota basis, providing operational support and leadership during incidents and out-of-hours escalations.

People Management

Recruit, onboard, develop, and retain high-performing security teams.
Conduct regular welfare checks, site visits, and employee engagement activities.
Manage performance, attendance, conduct, and capability matters in line with company procedures.
Carry out performance reviews and appraisals for direct reports, setting clear objectives and development plans.
Identify talent and succession opportunities, supporting future leaders within the business.
Promote a positive culture that encourages accountability, professionalism, and continuous improvement.

Client Relationship Management

Build and maintain strong relationships with customers, becoming a trusted operational partner.
Conduct regular customer meetings and site reviews.
Produce and deliver service reports, action plans, and operational updates as required.
Manage customer expectations effectively, ensuring issues are resolved promptly and professionally.
Identify opportunities to enhance service delivery and support business growth.

Compliance, Quality & Risk Management

Ensure full compliance with SIA licensing requirements, company policies, assignment instructions, and relevant legislation.
Conduct site audits, inspections, and compliance reviews to maintain operational standards.
Investigate incidents, complaints, and service failures, ensuring lessons learned are implemented.
Maintain accurate operational records and reporting.
Promote a strong culture of health, safety, and wellbeing across all sites.

Commercial & Financial Management

Support the delivery of regional growth objectives and business plans.
Manage labour costs, overtime, and resource planning to ensure operational efficiency.
Assist with budgeting, forecasting, and monthly business reporting.
Monitor contract performance against agreed KPIs and financial targets.
Identify opportunities for service enhancements and contract growth.

What We're Looking For

Essential

Minimum 2 years' experience in a security management or operational leadership role.
Front Line SIA Licence.
Full UK Driving Licence - (No more than 3 points)
Proven experience managing teams across multiple locations.
Strong customer relationship management skills.
Experience of incident management and operational problem solving.
Excellent communication and stakeholder management skills.
Good understanding of employment legislation, compliance requirements, and security industry standards.
Commercial awareness with the ability to manage budgets and operational costs.

Desirable

Experience within a manned guarding environment.
IOSH Managing Safely qualification / HABC Level 3
Knowledge of workforce management and scheduling systems.
Experience managing key or corporate accounts.
Leadership or management qualification.

Personal Attributes

We are looking for someone who is:

A natural leader who inspires confidence and accountability.
Customer-focused and passionate about service excellence.
Calm under pressure and able to make sound decisions quickly.
Organised, proactive, and highly self-motivated.
Commercially minded with a focus on continuous improvement.
Professional, approachable, and committed to developing others.

What Success Looks Like

High levels of customer satisfaction and contract retention.
Engaged, motivated, and well-supported teams.
Strong compliance and audit performance.
Effective management of operational costs and resources.
Delivery of regional growth objectives and service improvements.
A positive culture focused on safety, professionalism, and excellence.

This is an exciting opportunity for an ambitious security professional to take ownership of a diverse operational portfolio and play a key role in shaping the future success of the business.

Apply Now

Refine Your Search

retention manager jobs in baslow, dby

Operations Manager

General Manager

Head of Sales

PPC Manager

Service Delivery Manager

Registered Manager

Membership Manager

Senior Analytics Manager – Finance & Operations (Data Business Partner)

Senior Service Transition Manager

Assistant Contact Centre Manager (with opportunity for senior management secondment)

Customer Experience Team Manager

Senior Product Manager

Nursery Manager

Nursery Manager

Customer Relationship Manager

Customer Support Team Leader & Account Manager

Marketing Manager

Internal Account Manager

Club Manager - padel

Finance Director

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