Customer experience leader Work, Jobs in Bath, Som (with Salaries)

Customer Service Team Leader
M&G plc —Bath
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
14d
Assistant Manager
Loake Shoemakers —Bath
- From £28,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
Retail Store Manager
Loake Shoemakers —Bath
- £34,000 a year
- Full-time
- Microsoft Office
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
Front of House Team Leader
The Pig And Fiddle —Bath
- £11.44 - £13.00 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Customer Team Leader
Co-op —Bath
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Pub Manager
Brunning & Price - The Architect, Bath —Bath
- Up to £80,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
4d
Supervisor/ Team Leader
My Cookie Dough —Bath
- £25,155 a year
- Full-time
- University
- Leadership
- Communication skills
Quick apply
Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
14d
Graduate Management Trainee - Bath
Enterprise Mobility —Bath
- Full-time
- Sales
- Customer service
- Bachelor's degree
Retail Store Manager - Skateboard & Streetwear
Route One Retail Limited —Bath
- £28,500 - £30,600 a year
- Weekend availability
- Management
- Sales
- Merchandising
- Employee discount
Quick apply
Shift Leader
Caffe Nero Bath High St —Bath
- £12.76 - £12.91 an hour
- Full-time
- No experience needed
- Supervising experience
- Café
- Employee discount
- Referral programme
12d
Front of House Leader - Bath, Southgate Centre
Pret A Manger —Bath
- £15.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
8d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Customer Service Advisor
Barclays —Bath
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Student Support Advisor
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Hybrid work
- Customer service
- University
- Organisational skills
- Annual leave
- Employee discount
12d
Trading Assistant - Shift
Sainsbury's —Bath
- £13.23 an hour
- Full-time
- Employee assistance programme
- Employee discount
1h
Store Manager
Holland & Barrett —Bath
- Up to £36,100 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
14d
Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
12d

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customer experience leader jobs near bath, som

Customer Service Team Leader

M&G plc -
Bath

Apply Now

Job details

Full-time
14 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Continuous improvement
Leadership
Communication skills

Full job description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role

This role is responsible for leading a high performing Customer Services team to deliver consistently strong customer outcomes. You will set clear expectations, role model M&G values, and create an environment where individuals are supported, challenged, and developed to succeed.

You will lead a team responsible for supporting a wide range of customer servicing needs in a contact centre environment, combining strong people leadership with deep platform knowledge to drive performance, resolve complexity, and ensure high quality service delivery.

We’re looking for an experienced leader with a proven track record in fast paced, demanding environments, who brings both leadership credibility and strong technical/platform expertise.

Key Work Level Accountabilities – Experienced Colleague

Accountable for delivering high quality service through strong experience and platform knowledge
Ensures the team consistently meets performance and service standards
Applies judgement within established frameworks to manage complexity and solve problems
Uses experience and expertise to drive outcomes and continuous improvement

Key Responsibilities

Lead, develop, and performance manage a Customer Services team
Act as part of the wider operational leadership team, driving collective outcomes
Provide credible leadership underpinned by strong platform knowledge and expertise
Use technical and operational insight to support decision making and drive continuous improvement
Coach and develop team capability, building both performance and knowledge depth
Maintain high engagement and motivation, particularly through change
Manage people issues confidently and effectively

Key Knowledge, Skills & Experience

Proven people leadership experience with strong performance outcomes
Deep and broad platform knowledge, with the ability to apply expertise across varied scenarios
Experience operating in fast-paced, complex environments
Strong ownership and accountability for team performance
Excellent communication, coaching, and stakeholder engagement skills
Confident decision-maker, able to manage performance and drive improvement

Location: Bath or Stirling

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]

Apply Now

Refine Your Search

customer experience leader jobs in bath, som

Customer Service Team Leader

Assistant Manager

Retail Store Manager

Front of House Team Leader

Customer Experience Manager

Customer Team Leader

Pub Manager

Supervisor/ Team Leader

Operational Customer Service Advisor

Crematorium Manager

Graduate Management Trainee - Bath

Retail Store Manager - Skateboard & Streetwear

Shift Leader

Front of House Leader - Bath, Southgate Centre

Customer Service Team Leader

Customer Service Advisor

Student Support Advisor

Trading Assistant - Shift

Store Manager

Repairs Team Leader

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