It service manager Work, Jobs in Bath, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Regenerative Farming Data & Analytics Manager
YeoValley —Blagdon
- £50,000 a year
- Presentation skills
- Free parking
Quick apply
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Leadership
- Free parking
- Annual leave
IT Services Administrator
Midsomer Norton Schools Partnership —Radstock
- £31,537 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
IT Service Manager
Defence Equipment and Support —Warminster
- £44,100 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
14d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Senior Project Manager – Technology & Business Change
Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
- Travel
- Communication skills
Mobile App Developer (Flutter/Dart)
FleetCheck —Cirencester
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Software development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Experienced Software Developer
Mayden —Bath
- £35,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Gym membership
Service Desk Manager
Wiltshire Police —Devizes
- Up to £49,118 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
- Annual leave
- Gym membership
4d
Senior automation and AI engineer
SECCL —Bath
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- AI
- Employee discount
IT Co-ordinator
Framatome —Avonmouth
- Full-time
- PMP
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Change and Release Manager
Wiltshire Police —Devizes
- Up to £49,118 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Gym membership
4d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
11d
Transformation Project Manager
Wealthtime —Bath
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Organisational skills
Senior Information Analyst
Sirona care & health CIC —Yate
- £39,959 - £48,117 a year
- Part-time
- Annual leave
1d
Project Manager
Callen-Lenz —Salisbury
- £50,000 - £60,000 a year
- Hybrid work
- Travel
- Agile
- Annual leave
8d
Head of Technology
Protection Group International —Bristol
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply

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it service manager jobs near bath, som

Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

it service manager jobs in bath, som

Lead Service Desk Analyst

Regenerative Farming Data & Analytics Manager

Business Systems Manager

IT Services Administrator

IT Service Manager

Helpdesk Manager

Service Desk Manager

Senior Project Manager – Technology & Business Change

Mobile App Developer (Flutter/Dart)

Experienced Software Developer

Service Desk Manager

Senior automation and AI engineer

IT Co-ordinator

Change and Release Manager

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

Transformation Project Manager

Senior Information Analyst

Project Manager

Head of Technology

Project Manager - SatComs

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