At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
To support the oversight of outsourced (BPO) activities relating to pensions operations, HMRC reporting, and associated regulatory and control frameworks. The role ensures that third-party services are delivered in line with FCA requirements, HMRC obligations, and internal governance standards. The role operates within the retained organisation and provides independent oversight, challenge, and assurance over third-party delivery, with a particular focus on pensions and tax reporting.
Key Work Level Accountabilities:
- Support oversight of pensions, HMRC reporting, and regulatory activities delivered by the BPO provider
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Ensure outputs are accurate, complete, and compliant with FCA, HMRC, and internal requirements
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Maintain robust evidence of oversight and validation for audit and regulatory purposes
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Support delivery of regulatory submissions and Board-level reporting
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Contribute to the effectiveness of the control and governance framework
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Support SMF16/24 accountabilities by providing evidence of effective oversight, risk management, and control assurance
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Identify, escalate, and support resolution of risks, issues, and control weaknesses
Key Responsibilities for this role:
Oversight of BPO Operational Activities
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Review and challenge BPO outputs relating to HMRC reporting and submissions
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Oversee dealing performance MI, including transaction cost analysis and best execution outputs
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Review defect management and testing processes
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Validate completeness and accuracy of outputs prior to submission or onward use
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Ensure escalation and resolution of issues
Regulatory Reporting & Submissions
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Support oversight, validation, and submission of HMRC returns and tax reporting
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Support FCA regulatory reporting (e.g. PSD, REP returns)
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Ensure BPO-provided data is validated and delivered in line with regulatory deadlines
Governance & MI
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Prepare committee packs and governance materials
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Support minute taking and action tracking
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Produce and analyse MI relating to operational performance, regulatory reporting, and third-party delivery
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Support Board and senior governance reporting
Risk, Escalations & Financial Crime Oversight
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Support oversight of financial crime escalations and high-risk cases
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Support management of technical escalations, including complex pensions and death cases
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Ensure appropriate escalation to specialist teams and tracking of resolution
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Support oversight-based financial crime monitoring via MI and reporting
Policy, Data & Control Framework
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Support governance of data quality and stewardship
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Maintain policies and procedures relating to pensions and tax reporting
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Ensure controls align to regulatory expectations and outsourced operating model
Assurance, Testing & Operational Resilience
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Support defect oversight and testing, including change impacts
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Support operational resilience activities such as IBS testing, self-assessments and BCP
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Maintain oversight evidence and support audit requirements
Third-Party & IT Oversight
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Support oversight of BPO delivery performance
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Coordinate with IT and suppliers on infrastructure governance and system oversight
Customer & Conduct Expectations
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Ensure all activities support delivery of good customer outcomes in line with Consumer Duty requirements
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Consider customer impact when reviewing HMRC reporting, pensions operations and third-party outputs
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Escalate any risks to customer outcomes or regulatory compliance
Key Knowledge, Skills & Experience:
Knowledge: Understanding of UK pensions products (including SIPP/ISA frameworks), HMRC reporting requirements, FCA regulatory reporting, and risk and control frameworks. Awareness of outsourcing and third-party oversight models.
What we offer:
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
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A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
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Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
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Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
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Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]
