It service manager Work, Jobs in Belbroughton, Wor (with Salaries)

IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
12d
IT Support Manager
Gtsuk Solutions —Birmingham
- £68,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
6d
Senior IT Service Manager
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Presentation skills
- Continuous improvement
- Leadership
2d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
12d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- Employee assistance programme
- Bereavement leave
Implementation Service Lead
Voyage Care —Lichfield
- £38,230 a year
- Full-time
- Hybrid work
- Travel
- Agile
- IT
Service Delivery Manager
Kerv —Longbridge
- Hybrid work
- DevOps
- Continuous improvement
- Communication skills
Quick apply
Technology Strategy and Planning Manager
OSB Group —Wolverhampton
- £62,000 - £72,000 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Agile
- Annual leave
Senior Manager - People & Systems Manager
Marston's Pubs —Wolverhampton
- £55,000 - £65,000 a year
- Employee assistance programme
Quick apply
Senior Programme Manager
QinetiQ —Malvern
- £85,000 - £100,000 a year
- Full-time
- Business development
- Analysis skills
- Conflict management
- Employee discount
Client Service Delivery, Sr Manager
Accenture —Birmingham
- Full-time
- AI
- Analytics
IT Implementation Manager
HCR —Worcester
- PMP
- Communication skills
- Annual leave
- Gym membership
22h
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Change Control Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Agile
- Communication skills
- Annual leave
- Employee discount
ISMS Manager
Gateley —Birmingham
- Continuous improvement
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
ICT Senior Technician
Hereford and Worcester Fire and Rescue Service —Hindlip
- £39,152 - £49,577 a year
- Full-time
- Azure
- Computer Science
- Organisational skills
- Annual leave
7d
Senior Product Manager
Methods Business and Digital Technology —Birmingham
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Team management
- Product management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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it service manager jobs near belbroughton, wor

IT Service Desk Manager

Mitchells & Butlers - IT -
Birmingham

Quick apply

Job details

Full-time
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Desktop support
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Customer support
Information technology team management
Technical roadmaps
Analytics

Full job description

Do you want to lead a Service Desk that keeps one of the UK's biggest hospitality businesses running?

At Mitchells & Butlers, we're home to some of the UK's most-loved brands, serving millions of guests every year. Behind every great guest experience is reliable technology — and behind that technology is an exceptional Service Desk team.

We're looking for an experienced IT Service Desk Manager on a permanent basis, who can take ownership of our support operation, inspire high-performing teams, and drive the evolution from reactive support to proactive service excellence.

Supporting around 1,800 pubs, bars and restaurants alongside 1,500 corporate colleagues, you'll play a critical role in delivering exceptional IT services across a complex, fast-paced and highly visible environment.

If you're passionate about customer experience, service improvement, ITIL best practice and developing people, this is an opportunity to make a genuine impact at scale.

This is a hybrid working role based out of our Birmingham City Centre head office.

You’ll be rewarded:

Hybrid and flexible working arrangements.
Annual bonus scheme.
33% discount across all Mitchells & Butlers brands.
20% Friends & Family discount for five nominated guests.
Private medical plan.
Pension scheme.
26 days annual leave.
Free shares programme.
High street retail discounts.
Employee assistance programme and wellbeing support.

What You'll Be Doing in this IT Service Desk Manager role:

Lead and develop Service Desk teams, creating a high-performance culture focused on service excellence.
Own the Incident, Request and Desktop Support customer experience, ensuring consistently high levels of satisfaction.
Drive ITIL-based Incident Management processes and lead major incident response during critical service outages.
Develop and deliver a Service Desk roadmap aligned to our wider Technology strategy.
Use automation, self-service capabilities and continual service improvement initiatives to improve efficiency and customer outcomes.
Analyse service trends, identify root causes and work with technical teams to improve service stability.
Build strong relationships with stakeholders, suppliers and technology teams to ensure collaborative service delivery.
Define, monitor and report against KPIs, SLAs and operational performance measures.
Lead proactive communications during incidents, translating technical issues into clear business-focused updates.
Manage vendor performance, ensuring service levels are achieved and continuously improved.
Create robust knowledge management practices that empower analysts and improve first-time resolution rates.
Champion a culture of continuous improvement, challenging traditional ways of working and identifying opportunities to enhance services.

You'll also participate in an out-of-hours on-call rota and deputise for the Service Operations Manager when required.

What skills you will bring to this IT Service Desk Manager role:

Minimum of 3 years’ experience in a Service Desk Management role, ability to demonstrate leading ITIL Service Desk management function in a fast-paced IT operations environment.
Passionate about delivering a great customer experience with lots of drive to continuously improve and monitor the service we offer.
Ability to build and maintain relationships, grow confidence, credibility and trust with customers, key stakeholders and BC&T colleagues.
Effectively manage a variety of competing activities and priorities, prioritising any conflicts open and objectively.
Proven ability to develop large teams, ensuring integration of internal resources and vendors
A "blue-sky-thinker" who will continuously challenge the ‘status quo’ and align people and process with customer centric service delivery.
Resilient and energetic, someone who thrives in fast paced environment with high focus on ‘getting stuff done’. See that obstacles to completion are managed and where possible removed.
Experience of supporting a wide range of current IT technologies including Microsoft Azure, Office 365, EPOS, Workforce and Stock Management Systems, and SD WANs.
Experience of major incident management and unflappable demeanour during system outages.
Demonstrable problem-solving and analytical skills.

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team

Closing Date: Friday 21st August 11:59pm

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it service manager jobs in belbroughton, wor

IT Service Desk Manager

IT Support Manager

Senior IT Service Manager

Service Desk Manager

Technical Service Manager

IT Manager

Brand Technology Manager

Senior Service Transition Manager

Implementation Service Lead

Service Delivery Manager

Technology Strategy and Planning Manager

Senior Manager - People & Systems Manager

Senior Programme Manager

Client Service Delivery, Sr Manager

IT Implementation Manager

Infrastructure and Operations Senior Manager

Change Control Manager

ISMS Manager

ICT Senior Technician

Senior Product Manager

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