Senior compliance officer Work, Jobs in Belfast, Ant (with Salaries)

Complaints Officer
Connected Health —Belfast
- £25,000 - £26,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
11d
Global Financial Crimes Specialist - MLRO Support
Bank of America —Belfast
- Full-time
- Bachelor's degree
- No degree
- Communication skills
11d
Sustainability Engagement Consultant
Sodexo —Belfast
- Full-time
- Analysis skills
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Technology & Cyber Compliance Senior Officer - SVP
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Master's degree
- Analysis skills
- Employee assistance programme
- Employee discount
9d
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
Senior Project Manager - EdIS
Education Authority —Antrim
- £60,886 - £64,147 a year
- Full-time
- Bachelor's degree
- Team management
- Training & development
5d
Lead Officer for Building Energy Management Systems (BEMS)
Education Authority —Antrim
- £56,677 - £59,855 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
1d
Senior Retention Lead
Mifinity —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
Quick apply
Senior Technical Project Manager
Education Authority —Belfast
- £60,886 - £64,147 a year
- Full-time
- Bachelor's degree
- Training & development
- Leadership
2d
Risk Reporting Intermediate Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Director of Product Management - Usage Management and Inquiry
TRG Screen —Belfast
- Team management
- Product management
- Leadership
Quick apply
Senior Acquisition Lead
Mifinity —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
Quick apply
Executive Assistant
Smiley Monroe —Lisburn
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Employee assistance programme
- Referral programme
10d
Senior Analyst Financial Reporting
Bank of Ireland —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Security Duty Manager
Wilson James —Belfast
- £20.07 an hour
- Full-time
- Computer literacy
- Team management
- Leadership
- Annual leave
- Employee discount
11d
Business Risk Officer - Vice President
Citi —Belfast
- Full-time
- Education
- Team management
Probation Service Officer - Ty Newydd Approved Premises - Wales (Male applicants only)
HM Prison & Probation Service —Bangor
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Procurement Officer
NAVANTIA UK —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
- Free parking
- Flexitime
Quick apply
Building Performance Analyst
Education Authority —Antrim
- £48,226 - £51,356 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
1d
Cook Manager
Beaumont Care Homes —Holywood
- £15 an hour
- Full-time
- Nursing home
- Mentoring
- Budgeting
- Free parking
- Annual leave
Quick apply
2d

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Complaints Officer

Connected Health -
Belfast

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,000 a year
11 days ago

Qualifications

Stakeholder liaison
Complaint handling
Analysis skills
Quality assurance
Continuous improvement
Communication skills
Analytics

Full job description

Connected Health - Domiciliary Care Service

Department: Compliance & Governance

Location: Boucher Road, Belfast

Hours: Full Time

Salary: £25k to £26K Depending on experience

The Role

Connected Health is seeking an experienced and proactive Complaints Officer to join our Compliance and Governance Department within the Domiciliary Care Service.

The successful candidate will be responsible for the effective management and investigation of complaints, ensuring concerns are handled professionally, objectively and within required timescales. The role will work closely with operational teams, Service Managers, service users, families, HSC Trusts and other stakeholders to ensure complaints are appropriately investigated, resolved and used to drive continuous improvement.

The ideal candidate will have strong health and social care experience, preferably within domiciliary care, and an understanding of the complaints and governance requirements applicable to health and social care services in Northern Ireland.

Key Responsibilities

Manage and investigate complaints from receipt through to resolution and closure.
Conduct fair, objective and evidence-based investigations, reviewing relevant records, care plans, incident reports and other documentation.
Prepare clear investigation reports and formal responses to complainants and relevant stakeholders.
Maintain a strong awareness of NIPSO and the principles and expectations surrounding external complaints investigations.
Maintain knowledge of HSC Trust complaints processes, contractual requirements and governance expectations.
Liaise with HSC Trusts, service users, families, staff and other stakeholders in relation to complaints and investigations.
Identify recurring themes, trends, risks and areas requiring improvement.
Ensure learning from complaints is identified, communicated and incorporated into corrective and preventative actions.
Monitor agreed actions to ensure they are implemented and sustained.
Maintain accurate complaints records and provide regular reporting and trend analysis to the Compliance and Governance Department and Senior Management.
Escalate serious, complex or high-risk concerns appropriately.
Contribute to the continuous development of Connected Health's complaints, quality and governance processes.

Essential Criteria

Minimum of one year experience working within health and social care sector, preferably domiciliary care
6 months experience in complaints management and investigation.
Knowledge and understanding of the Northern Ireland Health and Social Care environment.
Awareness of NIPSO and its role in relation to complaints and public services.
Excellent written and verbal communication skills.
Strong analytical and investigative skills, with excellent attention to detail.
Ability to manage sensitive and confidential information professionally.
Ability to manage multiple complaints and meet deadlines.
Strong organisational, administrative and IT skills.
Ability to work independently and use sound judgement when assessing and escalating concerns.

Desirable

Knowledge of RQIA standards and regulatory requirements.
Experience of quality assurance, compliance, governance or safeguarding investigations.
Experience analysing complaint trends and contributing to service improvement.
Experience working with or responding to HSC Trusts or other statutory/commissioning bodies.

Connected Health is committed to ensuring that complaints and feedback are managed effectively, that learning is embedded across the organisation, and that the experience of our service users remains at the heart of continuous improvement.

Quick apply

Refine Your Search

senior compliance officer jobs in belfast, ant

Complaints Officer

Global Financial Crimes Specialist - MLRO Support

Sustainability Engagement Consultant

Technology & Cyber Compliance Senior Officer - SVP

Security Service Delivery Manager

Senior Project Manager - EdIS

Lead Officer for Building Energy Management Systems (BEMS)

Senior Retention Lead

Senior Technical Project Manager

Risk Reporting Intermediate Analyst

Director of Product Management - Usage Management and Inquiry

Senior Acquisition Lead

Executive Assistant

Senior Analyst Financial Reporting

Security Duty Manager

Business Risk Officer - Vice President

Probation Service Officer - Ty Newydd Approved Premises - Wales (Male applicants only)

Procurement Officer

Building Performance Analyst

Cook Manager

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