Customer intelligence Work, Jobs in Belfast, Nir (with Salaries)

Customer Intelligence Analyst
Thales —Belfast
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
7d
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Head of IT Service Management - IT Operations
National Crime Agency —Belfast
- £82,317 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
10d
HR Officer
National Crime Agency —Belfast
- £3,375 - £4,218 a month
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Human resources
- Annual leave
14d
Technical Talent Sourcer - Gender Diversity & Strategic Technology Hiring
Bank of Ireland —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
- Annual leave
- Employee assistance programme
2d
UX Designer (Belfast)
Anomali —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
- Annual leave
Quick apply
Front-End Developer (Mid to Early Senior)
CyNation Ltd —Belfast
- Remote
- Java
- AWS
- JavaScript
- Annual leave
Workplace Coordinator
NAB-Jones Lang LaSalle Services —Belfast
- Full-time
- English
- Maths
- In-person
Quick apply
9d
Statistician / Sales Analyst
Wolfspeed, Inc. —Belfast
- Microsoft Excel
- Sales
- Salesforce
Quick apply
Platform Consultant Expert - (Hybrid)
Allstate —Belfast
- Hybrid work
- Azure
- DevOps
- Java
- Employee assistance programme
Sales Engineer (EMEA)
iVerify —Belfast
- £100,000 - £110,000 a year
- Full-time
- Remote
- Sales
- English
- Travel
8d
Financial Systems Project Manager (3E)
Harbor —Belfast
- Full-time
- Remote
- Project management
- Bachelor's degree
- Leadership
Quick apply
Technical Lead
Wellington IT —Belfast
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
- Annual leave
- Flexible schedule
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Belfast
- Weekend availability
- Oracle
- Salesforce
- English
Dental Sales Representative
IQVIA —Belfast
- Sales
- Business development
- Driving
- Employee discount
- Gym membership
3d
Senior Manager – Supply Chain Optimisation and Resilience, AI for Sustainability & Infrastructure, AI & Data
Deloitte —Belfast
- Hybrid work
- Oracle
- English
- Travel
Customer Service Specialist - Outbound (onsite role)
Teleperformance —Newtownards
- £26,436.80 a year
- Full-time
- In-person
- Annual leave
- Employee discount
IT Operations Engineer
Cloudsmith —Belfast
- DevOps
- AWS
- IT
- Annual leave
10d

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customer intelligence jobs near belfast, nir

Customer Intelligence Analyst

Thales -
Belfast

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Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
Annual leave
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Power BI
Salesforce
Mathematics
Tableau
Analysis skills
Bachelor's degree
Scripting
Communication skills
Python

Full job description

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Title: Customer Intelligence Analyst

Base location: Belfast, Northern Ireland (Hybrid)

Thales:

Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: www.thalesgroup.com

Summary:

Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.
This role will identify customer intelligence within our business and make this actionable for Customer Success teams and business leaders. It will solve problems, think strategically, learn the business, and make an impact through data findings and recommendations. Specifically, this person will partner closely with our Customer Success Management team and will be responsible for building out, maintaining and constantly improving operational process and reporting via our Customer Success platform and other tools, gathering data and completing analyses to drive improved outcomes for the team and ultimately for our customers. They will be responsible for conducting research, analysing the results and translating findings into easy-to-understand reports and presentations for project and organizational leaders.

Responsibilities

Research and develop new customer intelligence, driving meaningful action through data
Create, maintain and constantly improve operational processes for Customer Success teams
Conduct data analysis projects to derive insights and actions from product and customer usage data in order to:
- Improve our customer experience.
- Predict customer churn.
- Drive customer retention and expansion
- Improve Imperva’s products and services.
- Interpret, summarize, and present data findings with recommendations to key stakeholders.
Perform implementation and administration duties with Customer Success platform, Planhat and other relevant tools
Engage with Customer Success teams to provide enablement on tools and process while identify new requirements
Identify and address data quality issues – drive improved data quality in all activities related to the Customer Success Management Team.
Collaborate with stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously.
Collaborate on cross-functional projects and AI initiatives
Work on system integration and data ingestion activities

Job Requirements

Bachelor’s degree in Statistics, Mathematics, Data Science, Computer Science or a related field or equivalent experience in data and business analytics required.
5+ years of experience in a data analytics role
Strong analytical thinking and problem-solving skills.
Demonstrated proficiency with Tableau, and/or Power BI
Demonstrated proficiency with Salesforce, Customer Success tools or another CRM.
Proficient in python, or other relevant scripting language
Detail oriented and analytical with the ability to quickly identify issues and drive resolution.
Ability to use data to identify trends, interpret data and persuasively recommend improvements and optimization options.
Ability to manage multiple projects at the same time in a fast-paced environment.
A highly productive self-starter with a strong work ethic, strong attention to detail
Experience working cross-functionally and influencing others.
Strong verbal and written communication skills and ability to work well in a distributed team environment.

Rewards:
Thales offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.thalesgroup.com and career opportunities at www.thalesgroup.com/careers

Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

#LI-VJ1

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!

Apply Now

Refine Your Search

customer intelligence jobs in belfast, nir

Customer Intelligence Analyst

IT Helpdesk Analyst Tier 1

Customer Service Advisor

Head of IT Service Management - IT Operations

Technical Support Engineer II

HR Officer

Technical Talent Sourcer - Gender Diversity & Strategic Technology Hiring

UX Designer (Belfast)

Front-End Developer (Mid to Early Senior)

Workplace Coordinator

Statistician / Sales Analyst

Platform Consultant Expert - (Hybrid)

Sales Engineer (EMEA)

Financial Systems Project Manager (3E)

Technical Lead

Delivery Partner Manager, UK/IE Delivery Partner Managers

Dental Sales Representative

Senior Manager – Supply Chain Optimisation and Resilience, AI for Sustainability & Infrastructure, AI & Data

Customer Service Specialist - Outbound (onsite role)

IT Operations Engineer

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