Solutions manager Work, Jobs in Belfast, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
12d
Program Manager (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- PMP
- Analysis skills
- Employee assistance programme
- Employee discount
Contracts Manager
Ground Control —Belfast
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Life insurance
Quick apply
6d
Senior Account Manager
Income Growth Solutions Ltd —Belfast
- £3,800 - £5,200 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
E-commerce Manager
Kaizen Print —Belfast
- Full-time
- Project management
- In-person
- Communication skills
Quick apply
Senior Distribution Manager
Tahreer Group Logistics and Supply Chain Solutions —Ballymena
- £4,600 - £6,000 a month
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
Senior Business Development Manager – IT Managed Services
Barclay Communications —Belfast
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Referral programme
Quick apply
Program Manager
EOS —Banbridge
- Project management
Quick apply
9d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Belfast
- Weekend availability
- Oracle
- Salesforce
- English
Standalone HR Manager (Part-Time Maternity Cover)
Barclay Communications —Belfast
- From £30,000 a year
- Temporary
- Management
- Windows
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Contract Team Operations Manager
TLT —Belfast
- Full-time
- Team management
- Leadership
Transaction Manager
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee discount
3d
Training Manager
Thales —Belfast
- Full-time
- English
- Microsoft Office
- Negotiation
- Annual leave
- Employee assistance programme
14d
Performance Manager A220 Wing Engineering
Airbus Belfast Limited —Belfast
- Full-time
- Travel
Human Resources & Industrial Relations Business Partner
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- Human resources
- Organisational skills
Register Your Interest i2020 Belfast
Sodexo —Belfast
Quick apply
Investment Compliance & Risk Analyst - Graduate
Funds-Axis —Belfast
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Program Manager
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
8d
Northern Ireland Regulatory Affair Manager
ESB —Belfast
- £57,600 - £72,000 a year
- Full-time
- Communication skills
7d
Learning and Training Delivery Professional
BT —Belfast
- Communication skills
- Gym membership
7d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
12 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

solutions manager jobs in belfast, nir

Head of Customer Success

Program Manager (Vice President)

Contracts Manager

Senior Account Manager

E-commerce Manager

Senior Distribution Manager

Senior Business Development Manager – IT Managed Services

Program Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Standalone HR Manager (Part-Time Maternity Cover)

Contract Team Operations Manager

Transaction Manager

Training Manager

Performance Manager A220 Wing Engineering

Human Resources & Industrial Relations Business Partner

Register Your Interest i2020 Belfast

Investment Compliance & Risk Analyst - Graduate

Program Manager

Northern Ireland Regulatory Affair Manager

Learning and Training Delivery Professional

I want to receive the latest job alerts for solutions manager in belfast, nir

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