Technical support occupations Work, Jobs in Berkeley, Gls (with Salaries)

IT Apprentice
Magnera Corporation —Lydney
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
2d
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- £25,000 a year
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
6d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
13d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
IT Support Analyst
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
11d
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Product Operations Assistant - Rail
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Google Suite
- Customer service
- Microsoft Office
Quick apply
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Prep IT Lead (with classroom support)
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Classroom experience
- Employee discount
- Gym membership
4d
Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Technical Support Engineer
Cura Terrae —Thrupp
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Support Technician
Plimsoll Productions —Bristol
- Full-time
- Software troubleshooting
- Windows
Quick apply
IT Technician
The Athelstan Trust —Tetbury
- £27,254 - £30,518 a year
- Part-time
- Windows
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
IT Support Engineer
F5 —Bristol
- £27,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Continuous improvement
Quick apply
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
3d
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance

I want to receive the latest job alerts for technical support occupations in berkeley, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Apprentice

Magnera Corporation -
Lydney

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave

Qualifications

Customer service
Windows
Microsoft Office
Computer hardware
IT
Computer skills
Communication skills
Information Technology

Full job description

Overview:

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The Apprentice IT Support Technician provides entry-level on-site IT support while developing foundational technical and customer service skills. Working under close supervision, the role assists with basic IT support tasks, learning established procedures, tools, and processes used within the IT Service Desk and On-Site Support teams.

This position is designed for individuals at the start of their IT career, providing hands-on experience supporting internal customers, while building knowledge of IT systems, troubleshooting techniques, and service management practices. The apprentice will contribute to day-to-day support activities and gradually take on more responsibility as skills develop

This role will work Monday to Friday 8.30am to 4.30pm with some flexibility and attract 25 days annual leave plus 8 bank holidays. Time will be spent at college studying for your qualifications and depending on the course taken, this could be 1 day per week for 2 years at Level 3.

Responsibilities:

Assists with basic IT support tasks, including device setup, peripheral installation, and workspace preparation.
Supports the logging of incidents and service requests in the call tracking system under supervision.
Provides first-line assistance for simple and routine IT issues, following documented procedures and guidance.
Escalates issues beyond their knowledge or authority to Level 1 or senior team members.
Learns and follows IT service management processes, including ticket handling and documentation standards.
Assists with asset management activities, including inventory tracking and equipment handling.
Supports knowledge base updates by identifying missing or unclear documentation.
Participates in team meetings and training sessions to build technical and professional skills.
Maintains a professional and customer-focused approach when interacting with internal users.
Follows all company policies, procedures, and security guidelines.

Qualifications:

Level in Computer Science (or equivalent relevant IT qualification) preferred.

GCSEs (or equivalent) in Mathematics, English, IT and Science required.

No prior professional IT experience required; relevant coursework, personal projects, or internships are advantageous.

Basic understanding of computer systems, hardware, and common software applications.

Demonstrated interest in IT and a willingness to learn and develop technical skills.

Good written and verbal communication skills.

Entry requirements for Level 3 will be GCSEs including English and maths grade 9 - 4 or A*- C

Computer Skills

Basic familiarity with Windows Operating Systems.

Basic awareness of Microsoft Office applications.

Understanding of general computer hardware (PCs, laptops, peripherals).

Awareness of IT concepts such as networks, user accounts, or troubleshooting is advantageous.

Willingness to learn ITSM tools and ITIL concepts.

Competencies

Eager to learn and develop a career in IT

Positive attitude with a proactive and curious mindset

Reliable, punctual, and organised

Strong attention to detail when following instructions

Good communication and interpersonal skills

Works effectively under supervision and as part of a team

Apply Now

Refine Your Search

technical support occupations jobs in berkeley, gls

IT Apprentice

IT Support Engineer

1st Line IT Support Engineer

Technology Support Technician

IT Support Analyst

IT Service Desk Analyst

1st Line Engineer

Service Desk Support Engineer

Product Operations Assistant - Rail

IT Service Desk Analyst - 1st Line Support

Prep IT Lead (with classroom support)

Technical Support Analyst

Technical Support Engineer

IT Service Desk Analyst

IT Support Technician

IT Technician

IT Support Analyst

IT Support Engineer

Technical Support Engineer

Application Support Analyst

I want to receive the latest job alerts for technical support occupations in berkeley, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected