Technical Support Associate (Managed Services)
Central Bristol | Office-Based (5 Days Per Week)
Up to £30,000 + Benefits
We're looking for a customer-focused IT professional to join a growing Managed Service Provider, supporting customers across a range of IT services and acting as a trusted technical point of contact.
Key Responsibilities
- Manage incidents, service requests and escalations through to resolution
- Build strong relationships with customers and provide excellent service
- Work with technical teams to resolve infrastructure, networking and Microsoft-related issues
- Support customer onboarding and service adoption
- Identify recurring issues and contribute to service improvements
- Assist with incident, problem and change management activities
- Monitor service performance and customer satisfaction
What We're Looking For
- Experience within an MSP, IT Support or Service Desk environment
- Strong customer service and communication skills
- Experience working within SLA-driven support environments
- Exposure to Microsoft 365, Azure/Entra ID or Intune
- Understanding of networking and infrastructure technologies (VPNs, firewalls, switching, Wi-Fi etc.)
- Proactive approach to problem solving and continuous improvement
- Experience using ITSM/service desk platforms
Essential Requirements
- Full UK Driving Licence
- Eligible for SC Clearance
- Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Ongoing training and career development
Pay: £27,000.00-£32,000.00 per year
Work Location: In person
