Trusts & grants manager Work, Jobs in Bexleyheath, Gtl (with Salaries)

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- Organisational skills
Customer Insights & Discovery Enablement Lead
London Stock Exchange Group —London
- Full-time
- Bachelor's degree
- Product management
- Psychology
Security Officer Dedicated Relief
The Westgrove Group —Bexleyheath
- £13.37 an hour
- 12 hour shift
- Customer service
- English
- First Aid Certification
- Employee discount
- Referral programme
Quick apply
3d
Product and Delivery Manager, Centre for Collective Intelligence
Nesta —London
- £58,500 a year
- Hybrid work
- Business development
- Product management
- Agile
- Annual leave
11d
IP Support Specialist (Renewals)
Reddie & Grose LLP —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
13d
Sales Manager, Nonprofit & Education, EMEA
Anthropic —London
- £280,000 - £330,000 a year
- Hybrid work
- Sales
- English
- Presentation skills
- Flexible schedule
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Programme Manager
Energy Saving Trust —London
- Full-time
- Remote
- Project management
- Leadership
- Work from home
6d
Director, Global HR Compliance & Operations (UK Posting)
Vital Strategies —London
- £110,000 - £120,000 a year
- English
- Analysis skills
- Project management
10d
Head of Marketing & Mindshare
Genie AI —London
- £80,000 - £120,000 a year
- Remote
- AI
- Leadership
- Communication skills
Corporate Fundraising Executive
Bauer Media Group —London
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Sales
IP Support Specialist (Renewals)
Reddie & Grose —London
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
13d
Compliance Senior Manager, Central Compliance
London Stock Exchange Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- Project management
Senior Account Manager
Vidmob —London
- £90,664.20 - £98,219.55 a year
- Full-time
- Remote
- Sales
- Contracts
- Negotiation
Programme Manager
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £54,000 - £57,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Management
13d
Delivery and Operations Manager
Cabinet Office —London
- £43,760 - £51,690 a year
- Part-time
- Presentation skills
- Organisational skills
- Contracts
- Annual leave
3d
Principal Cloud SRE / Cloud SME – LSEG Workspace
London Stock Exchange Group —London
- Full-time
- Azure
- DevOps
- System design
Finance Transformation Manager (CFO Solutions)
Grant Thornton UK LLP —London
- Full-time
- Analysis skills
- IT
- Employee discount
Manager, Programme Design and Development
MSI Reproductive Choices —London
- £48,000 - £53,000 a year
- Monday to Friday
- English
- Master's degree
- Business development
6d
Security Supervisor
The Westgrove Group —Bexleyheath
- £13.95 an hour
- Full-time
- English
- First Aid Certification
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d

I want to receive the latest job alerts for trusts & grants manager in bexleyheath, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

CDP Global
London

Apply Now

Job details

Fixed term contract
£32,157 - £40,197 a year

Qualifications

Biodiversity
English
Analysis skills
Organisational skills
IT
Account management
Communication skills
Time management

Full job description

Title - Customer Success Account Manager - Cities, States & Regions - EMEA

Location - London

Salary - £32,157 - £40,197

12 month Fixed Term Contract

About CDP:

CDP’s Customer Success function is responsible for the customer experience from onboarding through to the delivery of a seamless customer journey. Customer Success delivers products and services to our customers, guiding customers through the full utilization of CDP products and ensuring customer delight and retention without over or under servicing. Customer Success has a global functional orientation, focusing on disclosers, requesters, and signatories and data licensees. The Customer Success function works closely with Sales and M&C (Marketing and Communications) to support the customer journey, and with Product to support the product lifecycle and input voice of the customer into product development.

The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

About this role:

The Customer Success Account Manager, Disclosure Engagement is responsible for directly engaging critical disclosers within the region to ensure disclosure retention. The role is dedicated to building strong connections with high-impact disclosers and enhanced administrative fee payers, ensuring their positive outcomes and maximizing their engagement.

What you will do:

Critical Discloser Engagement and Success:

Proactively engage a portfolio of critical disclosers as defined by CDP strategy, enhanced admin fee status, and any grant-related requirements.
Understand customer needs, objectives, and challenges related to environmental disclosure, and effectively responding to complex and nuanced questions.
Identify opportunities for deeper engagement, working closely with Relationship Managers from the Sales function to support lead generation.
Provide tailored guidance and business cases to these critical disclosers to maximize their positive outcomes and engagement.
Collaborate closely with the Customer Support team on the support of these critical disclosers.
Work with the Regional Engagement Lead, Disclosure to manage and resolve critical discloser escalations in a timely and effective manner, ensuring customer satisfaction and minimizing negative impacts.

Engagement Support and Collaboration:

Collaborate with the Regional Engagement Lead, Disclosure, Team Leads, and other team members to ensure consistent and high-quality service delivery across the region.
Provide feedback and insights from customer interactions to help the organization identify discloser pain points and opportunities for improvement and innovation.

Knowledge and Expertise:

Develop and maintain in-depth knowledge in environmental disclosure frameworks and expertise in CDP’s questionnaires and scoring methodology.
Build knowledge of relevant sectoral and thematic areas to effectively support customer inquiries.
Stay informed about updates and changes to the Portal, data products, and disclosure policies.
Share knowledge and best practices with other Account Managers and contribute to the overall team expertise.

Actively contributes to an effective and engaged team, clear on its purpose and contribution, by: -

Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations
Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference
Living the CDP Values and demonstrating the behaviours appropriate to their position Internal stakeholders include: Global disclosure team and relevant colleagues in the Sales function (Relationship Managers).
External stakeholders include: Disclosing customers. This role does not have budget responsibility

We’re looking for:

Experience in customer success, account management, or a related field, ideally within a B2B environment.
An interest in sustainability issues, including climate change, deforestation, water security, biodiversity, and plastics, and an understanding of the business case for environmental disclosure.
Ability to quickly learn, comprehend, and retain complex and nuanced information with regards to environmental disclosure requirements.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with disclosure customers.
Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support.
Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills.
Proficiency in using CRM systems and other relevant software applications.
A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction.
Ability to work independently and collaboratively within a team environment.
Alignment with CDP’s mission and values.

Before you apply :

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

This is a hybrid role, candidates will need to live within a commutable distance of the office and be comfortable with 2 days in the office per week.

The salary banding for this role is £32,157 - £40,197

How to apply:

Please upload your CV in English via the application form.

Apply Now

Refine Your Search

trusts & grants manager jobs in bexleyheath, gtl

Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

Customer Insights & Discovery Enablement Lead

Security Officer Dedicated Relief

Product and Delivery Manager, Centre for Collective Intelligence

IP Support Specialist (Renewals)

Sales Manager, Nonprofit & Education, EMEA

Customer Experience Manager

Programme Manager

Director, Global HR Compliance & Operations (UK Posting)

Head of Marketing & Mindshare

Corporate Fundraising Executive

IP Support Specialist (Renewals)

Compliance Senior Manager, Central Compliance

Senior Account Manager

Programme Manager

Delivery and Operations Manager

Principal Cloud SRE / Cloud SME – LSEG Workspace

Finance Transformation Manager (CFO Solutions)

Manager, Programme Design and Development

Security Supervisor

I want to receive the latest job alerts for trusts & grants manager in bexleyheath, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected