It & maintenance support administrator Work, Jobs in Biddulph, Sts (with Salaries)

Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
Client Data Administrator (12 month FTC)
TrinityBridge —Northwich
- Overtime
- Computer literacy
- Data entry
- Communication skills
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
HR Assistant
Bostik Limited —Stafford
- £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Project Administrator
Semperian Group —Wythenshawe
- Up to £25,000 a year
- Part-time
- Microsoft Word
- Hospital
- Data entry
- Annual leave
Invoicing Administrator
Halfords —Stafford
- Overtime
- Hybrid work
- Microsoft Word
- Communication skills
- Work from home
- Employee discount
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- Up to £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Oracle Database Administrator
The Access Bank UK —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Analytics
- Employee assistance programme
Quick apply
Commercial Administrator
Wates —Trafford
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
11d
Repair Administrator
Stannah —Warrington
- Full-time
- Administrative experience
- Office experience
- Free parking
- Annual leave
Quick apply
Part Time Administrator
MAX FAME LUXURY PACKAGING LTD —Carrington
- From £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
12d
Head of Finance
The Grange School —Northwich
- £68,952 a year
- Full-time
- In-person
- Leadership
- School
- Free parking
Quick apply
9d
Healthcare Science Technical Service Manager
The Christie NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Team management
- Quality control
- Recruiting
Medical Secretary
Pennine Care NHS Foundation Trust —Stockport
- £28,392 - £31,157 a year
- Part-time
- Typing
- Annual leave
13d
Production & Warehouse Supervisor
Qualkem Limited —Crewe
- From £32,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
Quick apply
13d
Principal Building Surveyor
Amey Ltd —Stafford
- Business development
- Team management
- Mentoring
- Annual leave
Quick apply
4d

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Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting…
£27,839 a year
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting…
£27,839 a year
Quick apply

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it & maintenance support administrator jobs near biddulph, sts

Digital Customer Experience Administrator - FTC

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Full-time
£27,839 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Mobile applications
Internal department liaison
Continuous improvement
Management reporting
Customer support
Customer interaction
Communication skills
Analytics

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Tytherington, Macclesfield
Full time, 6 month FTC
37.5 hours per week
Up to £27,839 + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

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it & maintenance support administrator jobs in biddulph, sts

Digital Customer Experience Administrator - FTC

Digital Customer Experience Administrator

IT Infrastructure Specialist

Client Data Administrator (12 month FTC)