Head of operations Work, Jobs in Billingshurst, Wsx (with Salaries)

Head of Park Experience & Leisure Operations
Haven —Chichester
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
Quick apply
2d
Head of Operations - Travel Industry
hireful —Liss
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
Quick apply
10d
Head of Evaluation & Insights
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £74,000 - £78,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Master's degree
12d
HEAD OF PARK OPERATIONS
Merlin Entertainments —Chessington
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
12d
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
12d
Head of RevOps
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- APIs
- Annual leave
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
3d
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
Crewing Operations Coordinator - Fixed Term
NEP Group Inc. —Crawley
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
BA Euroflyer Head of Flight Crew
British Airways —Gatwick Airport
- £69,000 - £76,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Employee discount
4d
Head of Communications and Engagement
Cranleigh School —Cranleigh
- £65,000 - £75,000 a year
- Full-time
- School
5d
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
Headwaiter
Restaurant Isca - Borde Hill —Haywards Heath
- £14 - £16 an hour
- Full-time
- Serving
- Hospitality
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Head of Field Services and Installations EMEA
Cubic Corporation —Salfords
- Full-time
- Engineering
- Bachelor's degree
- No degree
Deputy Director, Head of Development
Brighton College —Brighton
- £58,000 - £63,000 a year
- Weekend availability
- Analysis skills
- Travel
- IT
Customer Services and Purchasing Coordinator
Waverley Abbey Trust —Farnham
- £25,555 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
10d
Operations Administrator
Allsaved Group —Billingshurst
- £28,000 - £30,000 a year
- Overtime
- Microsoft Office
- Driving
- Data entry
Quick apply
Management Accountant
TCMM Shutter Group Ltd —Brighton
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
Head of EU Marketing
Ancient + Brave —Lewes
- Full-time
- Spanish
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
12d

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head of operations jobs near billingshurst, wsx

Head of Park Experience & Leisure Operations

Haven -
Chichester

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Employee discount

Qualifications

Hospitality
Continuous improvement
Leadership

Full job description

Position: Head of Department – Head of Park Experience & Leisure Operations
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus

The Head of Park Experience & Leisure Operations is a key leadership role responsible for creating unforgettable moments for our guests and owners. The role leads a function spanning Activities & Leisure, Entertainment, Retail Revenue (including arcades), and the wider Guest, Owner and Team Experience, with a clear mission to deliver exceptional experiences that create memories to last a lifetime.

This role leads the delivery of an outstanding guest and owner experience across all leisure, entertainment and retail areas on park. Managing Team Managers, it drives revenue, cost efficiency and consistent service standards while acting as the on-park authority for experience.

The role champions team engagement, wellbeing, safety and compliance, working closely with the General Manager and leadership team to manage risks, trends and incidents. Using guest, owner and team insight, it supports high-quality events and activities and drives continuous improvement in experience and commercial performance.

Strategic & Commercial Leadership

Own and deliver the park-level guest and owner experience strategy, turning insight (NPS, Owner Advocacy, ENPS) into action.
Drive cross-functional collaboration to enhance experience, engagement, dwell time and spend.
Share best practice and insight with Central teams to support continuous improvement.
Deliver revenue, cost and wage targets while optimising activities, scheduling and capacity.

Team Leadership

Lead, develop and inspire Team Managers, building strong pipelines of future talent.
Drive high levels of engagement, retention and performance through coaching and development.
Ensure full compliance across people processes, wellbeing, training and employment standards.

Guest & Owner Experience

Act as the senior on-park experience lead, supporting the GM during incidents or escalations.
Take ownership of the end-to-end guest and owner journey, driving advocacy and loyalty.
Oversee complaint resolution and insight-led improvements to maximise NPS and advocacy.
Build strong relationships with owners, supporting forums, communications and experience plans.

Operating Standards & Brand

Ensure consistent delivery of brand standards across Experience, Activities, Entertainment and Owner Events.
Maximise activity performance to support guest satisfaction and F&B/Retail revenue.
Act as guardian of brand standards, park rules and licence compliance.

Health & Safety

Champion a safe, compliant and secure culture across all areas of the park.
Own H&S frameworks, training, audits and escalation processes, particularly for leisure activities.
Ensure all legal, safety and operational checks are completed and standards maintained.

Key Requirements

Senior leadership experience in hospitality, leisure or retail, with a strong track record in guest experience and commercial performance.
Proven expertise in guest and owner experience management, including NPS and advocacy.
Strong knowledge of Health & Safety legislation, compliance and people processes within complex operational environments.
Commercially astute, with experience managing budgets, labour and costs.
Data-led leader, confident using insight and feedback platforms to drive improvement.
Strategic and operational leader across multiple functions and central support teams.
Inspirational, inclusive people leader with a focus on coaching, succession and performance.
Resilient, adaptable and decisive in fast-paced environments.
Passionate about safety, quality and delivering exceptional experiences.

What We Offer

An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]

Quick apply

Refine Your Search

head of operations jobs in billingshurst, wsx

Head of Park Experience & Leisure Operations

Head of Operations - Travel Industry

Head of Evaluation & Insights

HEAD OF PARK OPERATIONS

Head of Virology (ID4520)

Head of RevOps

Assistant Operations Manager

Head of Architecture_2939

Crewing Operations Coordinator - Fixed Term

BA Euroflyer Head of Flight Crew

Head of Communications and Engagement

Client Service Manager

Headwaiter

Head of Field Services and Installations EMEA

Deputy Director, Head of Development

Customer Services and Purchasing Coordinator

Operations Administrator

Management Accountant

Project Manager

Head of EU Marketing

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