Hub manager Work, Jobs in Birch Vale, Dby (with Salaries)

Operations Manager - New Partner Experience
Deliveroo —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
4d
Depot Manager
InPost UK —Manchester
- Monday to Friday
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
1d
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
2d
Strategic Programme Manager
GMCA —Manchester
- £54,495 - £59,113 a year
- Full-time
- Hybrid work
- Team management
- In-person
7d
Operations Manager
InPost UK —Manchester
- Up to £40,000 a year
- Monday to Friday
- Analysis skills
- Continuous improvement
- Travel
- Employee assistance programme
- Life insurance
Quick apply
14d
Duty Manager Grand Central
Life Leisure —Stockport
- From £31,484 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
Assistant Shop Manager
Mind (Retail) —Sheffield
- Customer service
- Retail management
- Annual leave
- Employee assistance programme
Senior People Business Partner - Working across The YES Trust North-West Region.
The YES Trust —Congleton
- £55,746 - £64,690 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Network Design and Optimisation Manager
Evri —Manchester
- £54,000 - £58,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- No degree
1h
Business Support Officer
Stockport Council —Stockport
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
5d
General Manager
Bollington Brewing Company —Macclesfield
- £34,000 a year
- Weekend availability
- Inventory control
- Leadership
- Employee discount
Quick apply
Information & Insight Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- CRM software
- Data analysis skills
- Team management
- Annual leave
8d
Service Development Manager
EXL Service —Manchester
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
PGR Admissions Assistant
The University of Manchester —Manchester
- £27,318 - £28,778 a year
- Hybrid work
- Computer literacy
- Administrative experience
- University
- Annual leave
- Employee discount
1d
Contract Manager Empty Homes
Weaver Vale Housing Trust —Northwich
- £56,778.63 a year
- Full-time
- Management
- Free parking
- Annual leave
4d
Site Management Officer
Doncaster City Council —Sheffield
- £34,434 - £38,221 a year
- Full-time
- Communication skills
- Relocation assistance
- Annual leave
2d
Programme Manager - Youth Employment & Opportunities
GMCA —Manchester
- £49,282 - £53,460 a year
- Full-time
- Hybrid work
- In-person
7d
Deputy Service Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Hospital
- University
- Team management
1d
CO: Welfare Delivery
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
5d

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Operations Manager - New Partner Experience

Deliveroo -
Manchester

Apply Now

Job details

Full-time
4 days ago

Qualifications

Operations management
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Partnership building
Mentoring
Organisational skills
Operational strategy development
Change leadership
Ongoing financial performance monitoring
Professional development mentoring
Multidisciplinary collaboration
Leadership
Communication skills
Growth strategy
Operations leadership experience

Full job description

The Role

As a Senior Operations Manager for our New Partner Experience team you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with the function leads to ensure the operation is both efficient and high performing. You will strive for excellence by understanding stakeholder requirements and support on delivering operational initiatives that drive performance.

Based in Manchester and reporting to the Head Of New Partner Experience, this is an ideal role for an individual who has experience in delivering a number of support roles that enables large operations to run smoothly whilst also being able to design and implement long term initiatives that drive change.

The Team

The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers.

Core Responsibilities

Operational Leadership & Team Management

Guide daily activities across operational functions, ensuring service excellence, adherence to performance targets, and seamless cross-team collaboration
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes
Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement.

Strategic Planning

Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency.
Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes
Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation

Stakeholder Engagement & Communication

Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets.
Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff

What You’ll Be Doing

Supporting the day-to-day Contact Centre operations ensuring the teams are set up for success in order to deliver our monthly, quarterly and annual commercial objectives
Designing and implementing new strategic initiatives across the centre ensuring cross functional alignment and coaching teams to embed new ways of working.
Transforming insights into actionable, measurable, and resilient growth plans
Delivering the operational strategy for the EU hub, ensuring local programs are executed efficiently including but not limited to implementation of product launches, identifying skill gaps, creating and implementing local incentives that drive performance.
Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in acquiring new partners
Partnering with the central teams to build robust plans that support driving change in the hub; through better engagement, improved efficiencies or increased capabilities.
Manage a team of Onboarding Agents across one of Deliveroos key markets.
Acting as a mentor and senior lead to junior Team Leads.

What You’ll Need to Thrive

This is a fast-paced role which will require an individual that can balance a number of competing priorities whilst remaining focused on core performance indicators. The candidate will be passionate about delivering initiatives that drive performance across the operation and will be someone who is innovative in their approach. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills.

The required skills include:

Good organisational skills with the ability to balance multiple priorities in a live operational environment
Strong written and verbal communication skills
Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented
Strong eye to detail with proven ability to think outside of the box in order to create long term solutions

A self-starter; proactive & always thinking of what the next step needs to be in order to future proof
Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome

The desired experiences include:

Minimum 3 years of experience in function that is focused on driving performance improvements
Minimum 5 years in people leadership roles
Experience working within Contact Centre environments

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.

See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership
environment.

Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.

A culture built for builders
High standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

Apply Now

Refine Your Search

hub manager jobs in birch vale, dby

Operations Manager - New Partner Experience

Depot Manager

Continuous Improvement Lead

Head of Operations

Strategic Programme Manager

Operations Manager

Duty Manager Grand Central

Assistant Shop Manager

Senior People Business Partner - Working across The YES Trust North-West Region.

Network Design and Optimisation Manager

Business Support Officer

General Manager

Information & Insight Manager

Service Development Manager

PGR Admissions Assistant

Contract Manager Empty Homes

Site Management Officer

Programme Manager - Youth Employment & Opportunities

Deputy Service Manager

CO: Welfare Delivery

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