Quality improvement lead Work, Jobs in Birchgrove, Crf (with Salaries)

Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
7d
Quality Assurance Manager
Coamo Global Trading & Services —Cardiff
- £3,800 - £6,200 a month
- Full-time
- Quality control
- In-person
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Senior Official Controls Auditor
Food Standards Agency —Cardiff
- £42,596 - £52,700 a year
- Part-time
- Remote
- Presentation skills
4d
Divisional Director - Adult Residential & Supported Living
Swanton Care and Community —Ystrad Mynach
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
6d
Higher Research Officer (x2)
Welsh Parliament —Cardiff
- £38,930 - £46,445 a year
- Full-time
- Presentation skills
- Communication skills
7d
Strategic Programme Delivery Manager
Vegas Professional Project Solutions Ltd. —Cardiff
- £81,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
- Employee assistance programme
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
11d
Senior Research Officer; Justice Policy
Welsh Parliament —Cardiff
- £49,026 - £58,756 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
7d
Manufacturing Manager
Castle Dairies Ltd —Caerphilly
- Full-time
- Management
- Analysis skills
- Continuous improvement
Quick apply
6d
Improvement & Performance Manager
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
- Hybrid work
- Driving
13d
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
Quick apply
4d
Program Manager
ASSA ABLOY —Cardiff
- Microsoft Powerpoint
- Computer Science
- Engineering
- Annual leave
Quality Specialist
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Travel
8d
Census Commercial Lead
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Mentoring
1d
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Military
- Maintenance
- Supervising experience
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
Service Transformation Manager
Aneurin Bevan University Health Board —Newport
- £58,379 - £65,723 a year
- Full-time
- English
- Paid training
4d
Onboarding Team Supervisor
Redkite Solicitors —Cardiff
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for quality improvement lead in birchgrove, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality improvement lead jobs near birchgrove, crf

Operational People Manager

Financial Ombudsman Service -
Cardiff

Apply Now

Job details

Permanent | Part-time | Full-time
£59,297 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Private medical insurance
Flexible schedule

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Performance management
Continuous improvement
Financial services
Communication skills

Full job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Are you a natural leader with a passion for people?

If you’re an experienced people manager who can motivate teams, drive performance and support colleagues through change, this could be a great opportunity to make a real impact. We’re looking for Operational People Managers to lead teams of casework Investigators and help them deliver fair, timely and high-quality outcomes for our customers.

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.

We're not just hiring — we're inviting you to build the future with us.

If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part-time /flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £59,297

Location: Cardiff

Reporting to: Ombudsman Leader

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as e xtensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

This is a non-technical leadership role focused on people management, performance improvement, coaching and team engagement. You’ll manage a team of Investigators, creating the right environment for people to perform at their best, build resilience and continuously improve the service we provide.

What You’ll Do:

Lead and manage a team of 15 + Investigators, supporting both individual and team performance against agreed expectations.

Review performance regularly, using clear feedback, coaching and support to help people perform at their best.

Identify performance gaps and take timely action through formal and informal improvement approaches, in line with our policies and procedures.

Use casework data and management information to spot trends, understand performance dips and intervene where needed.

Make sure casework investigations are thorough, fair, impartial and clearly communicated to customers in a timely way.

Manage service complaints promptly and professionally, helping to resolve issues and improve customer experience.

Create a positive, motivating environment where Investigators can develop new skills, share knowledge and contribute to continuous improvement.

Use coaching techniques to support team members’ development, confidence and wellbeing.

Work with Senior Investigators and colleagues across the Directorate to share technical guidance, solutions, coaching and mentoring.

Identify training needs and work with HR and relevant colleagues to support appropriate learning interventions.

Help Investigators build empathy and resilience so they can look after their wellbeing and handle complaints effectively.

Set realistic, stretching goals with team members, track progress and support accountability for delivery.

Align team objectives with our mission to deliver fair, timely and impartial resolutions.

Work closely with casework leaders to support clear communication between the organisation and your team.

Promote open communication, collaboration and flexibility, including supporting the movement of Investigators across product groups when needed.

Recognise and appreciate team members’ contributions, building morale and engagement in line with our values.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria :

Directly line managed a team of 15 plus professionals in a similar-scale role, including setting objectives , reviewing performance and supporting delivery against agreed targets.

Used performance data, management information or reporting to identify trends, address underperformance and demonstrate improvements in service or team outcomes.

Held regular performance or development conversations, giving constructive feedback and agreeing clear actions to support individual improvement.

Led or supported change while maintaining team engagement and helping colleagues adapt in a fast-paced or changing environment.

Promoted diversity, equity and inclusion through inclusive leadership, fair decision- making and positive working relationships with colleagues and customers.

Delivered or overseen high-quality customer service, including clear written or verbal communication and timely resolution of customer issues or complaints.

Confidently used Microsoft Office tools, data and reports to monitor activity, track progress and support effective decision-making.

We would also like you to have the following skills:

Knowledge of the financial services industry .

Experience in handling customer service complaints.

Familiarity with performance management systems.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy . They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility : Work your way — hybrid, or in-office

Wellbeing : Health plan, gym memberships, mental health support

Growth : We invest in your future with courses, mentorship, promotions

Culture : Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Generous pension

Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

G ym membership

Let’s Make This Easy.

To apply, please upload a current CV . There is an option to add a supporting statement if you wish .

Applications need to be submitted by 23:59 Monday 27 th July 2026

Shortlisted applicants will be invited to complete an online assessment .

Due to high application numbers , this advert may close earlier than the date specified, so please don’t delay and apply no w .

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Please note: to apply for this role internally , you must have successfully passed probation , have no live warnings o r development plans in place, and be able to work from the Cardiff office in line with our hybrid policy .

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Apply Now

Refine Your Search

quality improvement lead jobs in birchgrove, crf

Operational People Manager

Quality Assurance Manager

Senior Official Controls Auditor

Divisional Director - Adult Residential & Supported Living

Higher Research Officer (x2)

Strategic Programme Delivery Manager

Continuous Improvement Lead

System Development & Application Manager

Senior Research Officer; Justice Policy

Manufacturing Manager

Improvement & Performance Manager

Team Leader

Program Manager

Quality Specialist

Census Commercial Lead

Production Line Manager

Operations Manager - Waste Management

Service Transformation Manager

Onboarding Team Supervisor

Regional Manager (Lift Industry)

I want to receive the latest job alerts for quality improvement lead in birchgrove, crf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected