Digital analyst Work, Jobs in Birkenhead, Msy (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
1d
Business Analyst
MerseyPoint Technology Ltd —Liverpool
- £3,588 - £4,660 a month
- Full-time
- Analysis skills
- In-person
Quick apply
11d
Junior QA Engineer
The Granite Group —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
12d
Digital Business Analyst
MCS —Warrington
- £43,000 a year
- Full-time
- Writing skills
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
Partnership and Business Development Officer
Homes England —Liverpool
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Research
- Business development
- Project management
- Annual leave
- Employee assistance programme
11d
Data - UK
DBD International —Warrington
- Hybrid work
- Azure
- Computer Science
- SQL
Product Owner – Clio Operate
Weightmans —Liverpool
- Full-time
- Analysis skills
- Continuous improvement
- Product management
Product Designer
The Granite Group —Liverpool
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Business
- Flexible schedule
Quick apply
Ecommerce Insights Analyst
Arne Clo Ltd —Warrington
- Full-time
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Senior Technical Systems Analyst
The Very Group —Liverpool
- Hybrid work
- Analysis skills
- APIs
- SDLC
- Employee discount
Quick apply
7d
Senior Product Analytics Manager - Financial Services
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Recruiting
- Financial services
- Leadership
- Employee discount
Quick apply
HR Systems and Process Analyst
Krones UK Ltd. —Bolton
- Full-time
- Data analysis skills
- Analysis skills
- Project management
Senior Project Manager
EG Group —Horwich
- Full-time
- Hybrid work
- PMP
- Travel
- Communication skills
- Free parking
- Annual leave
Vulnerability Manager
The Very Group —Liverpool
- Full-time
- Hybrid work
- SDLC
- Employee discount
Quick apply
Risk Analyst
ASSYSTEM —Warrington
- Full-time
- Hybrid work
Quick apply
6d
Clinical Systems Application Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Organisational skills
- Typing
2d
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
Lead Business Analyst
SunbeltRentals —Warrington
- Bachelor's degree
- Mentoring
- Agile
Quick apply
19h
UX Designer
Matalan —Liverpool
- Full-time
- Agile
- Employee discount
Quick apply

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digital analyst jobs near birkenhead, msy

IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

Refine Your Search

digital analyst jobs in birkenhead, msy

IT Service Desk Analyst

Business Analyst

Junior QA Engineer

Digital Business Analyst

Insights Analyst

Partnership and Business Development Officer

Data - UK

Product Owner – Clio Operate

Product Designer

Ecommerce Insights Analyst

Senior Technical Systems Analyst

Senior Product Analytics Manager - Financial Services

HR Systems and Process Analyst

Senior Project Manager

Vulnerability Manager

Risk Analyst

Clinical Systems Application Specialist

FP&A Analyst

Lead Business Analyst

UX Designer

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