2nd line it support Work, Jobs in Birmingham, Eng (with Salaries)

IT Support Engineer
Vogehs Innovation Group Ltd —Birmingham
- £28,000 - £42,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
7h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
11d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Windows
- Microsoft Office
- Presentation skills
- Annual leave
2h
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
7h
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
14d
Loss Prevention Officer- Birmingham
NEXT —Birmingham
- From £25,068 a year
- Weekend availability
- Travel
- IT
13d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Autism Support Worker (BSOL)
Resources for Autism —Birmingham
- £15.07 an hour
- Part-time
- Hybrid work
- Childcare
- Care experience
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
4d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Group Leader (Autism)
Resources for Autism —Birmingham
- £17.58 an hour
- Part-time
- Hybrid work
- Childcare
- Care experience
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
4d
Life Support and Essential Skills Facilitator - Birmingham
St Andrew's Healthcare —Birmingham
- £37,453 - £40,447 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
3d
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Short-term Temporary Team Member
NEXT —Stafford
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
6d
Transport Modeller Apprentice (Level 6)
Department for Transport —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8d
Band 7 ICT Service Delivery Manager
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
6d
Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
11d

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IT Support Engineer

Vogehs Innovation Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£28,000 - £42,000 a year
7 hours ago

Benefits

Health & wellbeing programme
Flexitime
Paid volunteer time

Qualifications

TCP
English
Windows
DHCP
IT support
DNS
TCP/IP
Active Directory
VPN

Full job description

About the Role:

Birmingham is a city built on innovation and industry, and at Vogehs Innovation Group Ltd, we bring that same driven spirit to modern technology solutions. We deliver reliable, high-performing IT systems that empower businesses to run smoothly and scale effectively. We believe that IT support should be proactive, seamless, and user-focused. We are looking for an IT Support Engineer who can take ownership of our technical environment. You aren't just closing tickets; you are defining our support standards and system reliability. You will serve as the technical backbone of our operations, bridging the gap between complex infrastructure requirements and everyday end-user needs. You are the advocate for seamless technology in a fast-paced corporate environment.

Why Work With Us?

The Environment: Our office is located in the heart of Birmingham. We value a workplace that fosters productivity—think modern workstations, reliable tools, and a great team atmosphere.
Tech-First Culture: We don't need you to convince us that IT infrastructure matters. We know it does. You will have a voice in shaping our technical stack and IT workflows from Day 1.
Modern Stack: We work with up-to-date hardware, Active Directory, and Microsoft 365 cloud systems, keeping our infrastructure modern and secure.
Growth: You will have access to training resources and certification opportunities to keep your technical skills sharp and advance your career.

Key Responsibilities:

Technical Support Ownership: Provide 1st and 2nd line support across hardware, software, and network systems. Maintain consistency and reliability across all user endpoints.
End-to-End Troubleshooting: Lead the technical resolution process from initial incident logging and diagnosis to root-cause resolution and user handoff.
System Administration: Manage user accounts, permissions, and security policies using Active Directory and Microsoft 365.
Infrastructure Maintenance: Monitor network connectivity, system health, and backup integrity to prevent downtime before it happens.
Documentation & Communication: Document technical processes and support tickets clearly. Explain technical issues clearly to non-technical team members and management.

What We Are Looking For:

Experience: 2+ years in an IT Support, Technical Helpdesk, or Systems Support role.
Technical Skills: Strong hands-on knowledge of Windows OS, Microsoft 365, Active Directory, and core networking (TCP/IP, DNS, DHCP, VPNs).
Tooling: Proficient with ticketing systems, remote support tools, and hardware configuration techniques.
Language Skills: Professional fluency in English (verbal and written) is required for clear user communication and technical documentation.
Mindset: You are pragmatic and service-oriented. You know how to prioritize urgent issues while ensuring long-term technical stability.

Pay: £28,000.00-£42,000.00 per year

Benefits:

Flexitime
Health & wellbeing programme
Paid volunteer time

Work Location: Hybrid remote in Birmingham B18 6JL

Quick apply

Refine Your Search

2nd line it support jobs in birmingham, eng

IT Support Engineer

1st / 2nd Line IT Support Analyst

2nd Line IT Support Technician

Service Support Analyst

Desktop Support Engineer (two roles)

2nd Line Support Technician

2nd Line Engineer - Support

Senior IT Support Analyst

Loss Prevention Officer- Birmingham

Process Developer

Autism Support Worker (BSOL)

Service Desk Analyst

Multi Trade Operative

Group Leader (Autism)

Life Support and Essential Skills Facilitator - Birmingham

Senior IT Infrastructure Engineer

Short-term Temporary Team Member

Transport Modeller Apprentice (Level 6)

Band 7 ICT Service Delivery Manager

Patient and Public Involvement and Engagement Manager - College of Medicine and Health - 107625 - Grade 7

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