Application support Work, Jobs in Birmingham, Eng (with Salaries)

App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
People and Culture Digital Change Support Intern
West Midlands Combined Authority —Birmingham
- £26,671 - £29,624 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
13h
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
5d
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
12d
Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
13d
Junior QA Analyst
Correla —Solihull
- £25,000 a year
- Mentoring
- Communication skills
- SDLC
- Annual leave
4d
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
11d
Data Officer
Ark Schools —Birmingham
- £27,147.26 - £35,412.00 a year
- Full-time
- Hybrid work
- School
- Employee assistance programme
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Windows
- Microsoft Office
- Presentation skills
- Annual leave
6d
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme

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App Support Analyst

TVS Supply Chain Solutions -
Birmingham

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Communication skills
Information Technology

Full job description

Job Description:

This role is responsible for the support of several bespoke in house applications that are utilised in warehouse and logistics operations and functions. Providing functional support to the business users for assigned applications and processes, including troubleshooting, working with technical teams ,including a remote centre of excellence, and internal customers to provide quality and timely resolution for all issues raised.

Main Duties & Responsibilities:

Responsible for the maintenance of up-to-date documentation and materials including, work instructions for support related activity.
Recognised across the organisation as a resource for resolving application related issues.
Responsible for small projects.
Quality testing of application changes and bug fixes.
Work with 3rd parties to ensure quality and timely delivery of incident and problem resolution.
Functional support for assigned area/s, using help desk tool to manage tickets. Resolve incidents and manage problems through to resolution.
Communicate effectively with business users, ensuring service level for ticket type is adhered to and escalations are done appropriately.
Build relationships with service providers and developers to ensure ticket resolution is managed efficiently.
Execute testing of bug fixes and Change Requests and document results. Provide sign off confirmation to Business Applications Manager.
Execute system configuration activities and create/maintain related documentation.
Manage small projects (e.g. customer interfaces or individual Change Request) from requirements capture through to successful implementation.
Develop sound understanding of assigned applications/processes including data and configuration in order to provide on-going support in a live environment.
Support Organisation and Change Management, security, training and communication efforts.
Provide roll-out support and training where necessary.
Provide required support of master data requests to Master Data team.

Required Knowledge, Skills, Qualifications, and Experience:

The ideal candidate will have a relevant qualification from Level 3 up to and including degree level in an IT related discipline
Candidates will have an interest in application support, with an inquisitive mind, a desire to analyse issues and have a problem solving mindset.
Excellent written and verbal communication skills

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

Company pension scheme
Company sick pay
25 days annual leave (plus 8 bank holidays)
Holiday buy-back scheme (5 additional days available)
Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
Long Service Award scheme
Reward & Recognition scheme
Death in service benefit
Access to over 100 online courses to support your continuous and professional development
Employee benefits platform, offering:
Discounts and offers for a range of recognisable brands and outlets
Employee Assistance Service
Advice and life coach portal with tips on mindfulness and meditation
Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Benefits:

Additional leave
Company pension
Cycle to work scheme
Health & wellbeing programme
Referral programme
Sick pay

Work Location: Hybrid remote in Birmingham (West Midlands)

Quick apply

Refine Your Search

application support jobs in birmingham, eng

App Support Analyst

1st Line Application Support Analyst

People and Culture Digital Change Support Intern

Telecoms Support Desk Engineer

Customer Experience Associate

Support Desk Analyst (First Line)

First Line Support Consultant

Customer Services Team Adviser

Customer Service Advisor

Pre-Implementation Specialist

Data Quality Officer

Junior QA Analyst

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Data Officer

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Customer Care Coordinator

Customer Support Coordinator

IT Support Technician

Desktop Support Engineer (two roles)

Customer Assistance Coordinator - Roadside

I want to receive the latest job alerts for application support in birmingham, eng

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