Customer experience manager Work, Jobs in Birmingham, Eng (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
9d
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
12d
Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
6d
Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
11d
Hospitality Manager- Birmingham City FC
Levy —Birmingham
- £36,000 a year
- Weekend availability
- Hospitality
- English
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Store Manager - Full Time
Cash Generator —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
8d
Production Team Leader
Weston Beamor —Birmingham
- £35,000 - £42,000 a year
- Full-time
- CAD
- Supervising experience
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
11d
Store Manager
EG On The Move Ltd —Birmingham
- £31,500 a year
- Weekend availability
- Employee discount
Quick apply
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Trainee Shop Manager
Farmfoods —Birmingham
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
8d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
7d
Customer Service Advisor
Equans —Birmingham
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6h
Assistant Manager
Brunning & Price - The Physician —Birmingham
- £31,000 - £35,900 a year
- Overtime
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
8d
Internal Sales
Encon Insulation —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Employee discount
Quick apply
4d
Timetabling and Room Booking Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- University
12d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
5d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer experience manager jobs in birmingham, eng

Customer Relationship Manager

International Customer Service Manager

Customer Service Contact Centre Manager

Customer Experience Manager

Customer Experience Manager

Hospitality Manager- Birmingham City FC

Operations Planning & Delivery Manager

Store Manager - Full Time

Production Team Leader

Store Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Trainee Shop Manager

Ownership Experience Manager – Customer Community & Loyalty

Customer Service Advisor

Assistant Manager

Internal Sales

Timetabling and Room Booking Coordinator

Client Liaison Manager

Lead Customer Experience Manager

Customer Experience Manager (CXM)

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